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NOC Engineers

ACI Global Business Services

8 - 10 years

8 - 12 Lacs

Hyderabad

Posted:1 week ago| Platform:

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Skills Required

Monitoring & Alert Management ITIL Foundation CompTIA A+/Network NOC/Technical Support First-Line Troubleshooting Compliance & Documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: NOC Engineer Offshore Support

Location:

Key Responsibilities:

Monitoring & Alert Management:

Monitor networks/servers via tools (SolarWinds, Splunk, Zabbix).
Acknowledge/escalate alerts per severity matrix.

First-Line Troubleshooting:

Resolve L1/L2 issues (network latency, server downtime, etc.).
Document tickets in ServiceNow/JIRA.

Compliance & Documentation:

Follow ITIL processes for incident/changes.
Maintain SOPs and knowledge base.

Skills & Qualifications:

Technical:

Hands-on with Windows/Linux OS, basic scripting (Bash/Python).
Understanding of routers/switches (Cisco/Juniper).

Soft Skills:

Analytical mindset, teamwork, and adaptability.

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