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Sprinklr
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NOC Engineer

NOC Engineer

Sprinklr

2 - 4 years

4 - 6 Lacs

bengaluru

Posted:None| Platform:

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Skills Required

automation communication management linux gcp agile issue resolution troubleshooting microsoft operations python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description

1. Performance Monitoring

Continuously monitor system health and performance using tools such as PagerDuty , InfluxDB , and Graylog .
Respond promptly to alerts to ensure maximum uptime and service reliability for clients and partners.

2. First Line of Defence

Act as the first point of contact for real-time troubleshooting of infrastructure and system issues.
Collaborate with DevOps teams to identify root causes and address infrastructure-level gaps.

3. Collaboration

Work closely with QA , Development , and Release teams to ensure seamless deployments and system updates.
Support cross-functional coordination for daily builds and production pushes.

4. Software Deployment

Deploy patches, hotfixes, and major software releases using tools like Jenkins .
Maintain and enhance continuous integration (CI) and deployment (CD) pipelines to support scalable, stable environments.
Leverage tools such as Git , Jenkins , and CI/CD practices to improve deployment speed and reliability.

5. Downtime Minimization

Proactively monitor system performance and take corrective action to minimize or avoid service disruptions.
Support high-availability strategies and ensure operational continuity.

6. Communication Management

Ensure clear, timely communication across engineering, operations, and support teams.
Document incident details and resolution steps for knowledge sharing and future reference.

7. Proactive Monitoring & Issue Resolution

Conduct deep-dive monitoring and root cause analysis for recurring incidents.
Ensure high system performance and support business SLAs.

Technical Skills & Requirements

Basic to intermediate Linux skills for server-level troubleshooting.
Experienced Required: 2-4 Years ; Exposure to cloud platforms such as AWS , Azure , and GCP (beyond basic compute services).
Familiarity with infrastructure monitoring tools ( InfluxDB , Graylog , PagerDuty ).
Experience with Jenkins , Git , and continuous deployment/integration practices.
Understanding of Python for basic scripting and automation tasks.
Working knowledge of Agile environments and release practices.

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