NOC Engineer

Responsibilities:

• Work in 24x7 rotational shifts.
• Monitor, install, configure and troubleshoot our production servers and services.
• Maintain 100% uptime of the production services.
• Ensure that our monitoring tools catch and generate alerts on all production issues.
• Follow the escalation process through issue completion, including providing documentation after resolution.
• Follow regular Operations procedures and complete all assigned tasks during the shift.
• Assist in root cause analysis of production issues and help write a report which includes details about the failure, the relevant log entries, and likely root cause.
• Send periodic NOC reports with the system and service status.
• Monitor backups and disaster recovery, including backup verification, and participate in disaster recovery drills.
• Build a knowledge base by creating and updating documentation for support.

REQUIRED SKILLS :

• Hands-on experience in Linux Operating system( Installing and configuring the applications & troubleshooting).
• Understanding of cloud infrastructure like AWS, Google Cloud etc., and set up monitoring.
• Ability to identify and use tools to execute everyday sysadmin tasks.
• Understand virtualization & containers like docker etc.
• Good written and verbal communication skills.
• Ability to organize and prioritize tasks.