Technical Support Engineer JoulestoWatts

1.0 - 3.0 years

3 - 4 Lacs

bengaluru

Work from Office

Responsibilities: • Provide frontline support for HP hardware (laptops, desktops, printers). • Diagnose and troubleshoot issues related to hardware and basic networking. • Assist customers in resolving LAN/Wi-Fi connectivity problems. • Guide customers through standard troubleshooting steps. • Coordinate with internal support teams to meet SLA requirements. • Log, track, and document all customer queries and solutions. • Provide a superior customer experience through active listening and clear communication. • Share feedback to improve processes and service delivery. • Support customers across PAN India & global regions: AMS, EMEA, and GA.

Posted Date not available

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