Network Support Engineer

Job

• Customer Support: Address customer inquiries and resolve technical issues related to Wi-Fi connectivity, network performance, and related hardware/software problems, ensuring timely and effective solutions.
• Troubleshooting: Diagnose and resolve Wi-Fi connectivity issues, weak signals, and performance-related challenges using industry-standard tools and methodologies.
• Network Monitoring: Proactively monitor Wi-Fi networks to identify potential issues, optimize performance, and ensure high availability.
• Device Configuration: Assist in setting up and configuring Wi-Fi devices (routers, access points, laptops, smartphones) for seamless connectivity.
• Escalation & Collaboration: Work closely with L2 Engineers and technical teams to escalate complex issues, providing detailed logs and analysis to support faster resolution.
• Documentation: Maintain accurate records of support cases, troubleshooting steps, and solutions. Contribute to knowledge base articles for common issues.
• Network Security: Assist in enforcing Wi-Fi security protocols (WPA/WPA2/WPA3), authentication mechanisms, and intrusion prevention practices.
• Upgrades: Support firmware and software upgrades for Wi-Fi devices to ensure reliability, security, and optimal performance.

Qualifications & Requirements

• Education: Diploma / Bachelors in Computer Science, Information Technology, or

related field. Relevant certifications (CCNA Wireless, CWNP) preferred.

• Experience: 13 years in Wi-Fi support, troubleshooting, and system support.
• Technical Skills: Strong knowledge of 802.11a/b/g/n/ac/ax standards, Wi-Fi troubleshooting tools, and experience with Ruckus OME. Familiarity with laptop/server repair is desirable.
• Soft Skills: Strong analytical and problem-solving abilities, excellent communication & interpersonal skills, effective time management, adaptability to new Wi-Fi technologies.
• Languages: English, Hindi (mandatory).
• Other Requirements: Passport (mandatory), Location: Delhi (local/nearby candidates preferred).

Compensation & Benefits
Salary: 25,000/- per month

• Health Insurance
• Provident Fund (PF)
• Leave Encashment
• Over Time Pay

Additional Details

• Job Type: Full-time
• Shift: Rotational Shifts
• Work Location: Inside Airport.
• Reporting: Directly to Team Lead (L2)