Network Support Engineer

Job Description

Job Description Consultant Application Engineer Position: Consultant Application Engineer [Contract On Hire] Location: Bangalore, India Position Overview: As a Application Engineer - Level 1, you will play a crucial role in ensuring our clients receive top-notch technical support for their networking and automation needs. You will have the opportunity to work with industry-leading routing and switching technologies, while also leveraging your expertise in automation and Keysight IXIA hardware and software. Key Responsibilities: Provide -level technical support to clients via phone, email, or chat, assisting with routing and switching issues. Troubleshoot and resolve hardware and software problems related to Keysight IXIA products, including setup, and maintenance. Collaborate with cross-functional teams to escalate and resolve complex technical issues promptly. Assist clients in automating routine tasks and processes, leveraging scripting languages such as Python or automation tools. Create and maintain detailed documentation, including knowledge base articles and troubleshooting guides. Collaborate with the product development team to provide valuable insights and feedback for product improvement. Stay up-to-date with industry trends, emerging technologies, and best practices to continually enhance technical skills. Qualifications Bachelor's degree in a relevant eld (Computer Science, Information Technology, etc.) or equivalent work experience. Strong knowledge of routing and switching protocols and technologies (e.g., OSPF, BGP, VLANs, etc.). Prociency in automation and scripting languages, with a preference for experience in Python. Familiarity with Keysight IXIA hardware and software is a signicant plus. Excellent problem-solving and troubleshooting skills. Exceptional communication skills, both written and verbal. Strong customer service orientation with a commitment to customer satisfaction. Ability to work independently and as part of a team. Certications such as CCNA, JNCIA or similar technical certications are a plus. Why Join Keysight Technologies Opportunity to work with cutting-edge technology and gain valuable experience. Collaborative and innovative work environment. Professional development opportunities. Supportive leadership and career growth prospects. Chance to make a meaningful impact in a rapidly growing company. If you are a dedicated and passionate Application\Technical Support professional with a strong background in routing, switching, and automation, we encourage you to apply for the position of Application Engineer - Level 1 at Keysight Technologies. Join us in delivering exceptional technical support and shaping the future of our industry.