NETWORK SUPPORT ENGINEER L-2

We are seeking an experienced Network Support L2 Engineer to join our IT infrastructure team. The candidate will be responsible for maintaining and troubleshooting network systems, providing Level 2 support, and ensuring minimal downtime and optimal performance across network resources. With CCNA/CCNP Certificate.

Key Responsibilities:

• Provide L2-level technical support for network incidents and service requests.
• Monitor network performance and troubleshoot network issues (LAN, WAN, VPN, routers, switches, firewalls).
• Assist in the installation, configuration, and maintenance of network devices and services.
• Collaborate with the L1 support team to resolve escalated issues promptly.
• Conduct routine network maintenance and upgrades.
• Maintain and update network documentation, diagrams, and configuration records.
• Perform periodic audits and risk assessments for network infrastructure.
• Coordinate with vendors and service providers for support and maintenance.
• Implement and maintain network security measures, including firewalls and access control.
• Participate in after-hours support and on-call rotations as required.

Required Skills and Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
• 4 years of hands-on experience in network support or network engineering.
• Strong understanding of network protocols (TCP/IP, DNS, DHCP, etc.).
• Experience with Cisco routers, switches, and firewalls.
• CCNA/ CCNP Certificate required.

THANKS
HR JENX

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹38,000.00 per month

Benefits:

• Provident Fund

Work Location: In person