Job
Description
Role Overview: As a Network Support Analyst at NTT DATA, you will be responsible for providing L2 technical guidance in activities related to identification, prioritization, and resolution of reported tickets. Your role will involve activities such as recognition, research, isolation, resolution, and follow-up steps. Additionally, you will act as a liaison between clients and different departments within the client infrastructure. Your troubleshooting skills will be crucial for implementing and maintaining Cisco networks for clients. You will also be installing Cisco networks and should have a sound knowledge of ITIL best practices around Incident and Request Management procedures. Key Responsibilities: - Provide L2 technical guidance in activities related to identification, prioritization, and resolution of reported tickets - Act as a liaison between clients and departments within the client infrastructure - Implement and maintain Cisco networks for clients - Install Cisco networks - Demonstrate sound knowledge of ITIL best practices around Incident and Request Management procedures Qualifications Required: - Must be a Graduate. BTech/BE or any other technical degree preferred - Good communication, comprehension, and writing skills - Should be willing to work in rotational shifts with a 24x7 support window About NTT DATA: NTT DATA is a $30 billion trusted global innovator of business and technology services. They serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, they have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is one of the leading providers of digital and AI infrastructure in the world. It is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit their website at us.nttdata.com. Role Overview: As a Network Support Analyst at NTT DATA, you will be responsible for providing L2 technical guidance in activities related to identification, prioritization, and resolution of reported tickets. Your role will involve activities such as recognition, research, isolation, resolution, and follow-up steps. Additionally, you will act as a liaison between clients and different departments within the client infrastructure. Your troubleshooting skills will be crucial for implementing and maintaining Cisco networks for clients. You will also be installing Cisco networks and should have a sound knowledge of ITIL best practices around Incident and Request Management procedures. Key Responsibilities: - Provide L2 technical guidance in activities related to identification, prioritization, and resolution of reported tickets - Act as a liaison between clients and departments within the client infrastructure - Implement and maintain Cisco networks for clients - Install Cisco networks - Demonstrate sound knowledge of ITIL best practices around Incident and Request Management procedures Qualifications Required: - Must be a Graduate. BTech/BE or any other technical degree preferred - Good communication, comprehension, and writing skills - Should be willing to work in rotational shifts with a 24x7 support window About NTT DATA: NTT DATA is a $30 billion trusted global innovator of business and technology services. They serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, they have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is one of the leading providers of digital and AI infrastructure in the world. It is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit their website at us.nttdata.com.
