Helix Cloud Service Monitoring using BMC Software Tooling via Alerting systems
Primary point of contact for impact situations and escalation for wider team engagement.
Ensure communications are taking place on regular intervals to customer/internal/external stakeholders.
Provide Tier 1 level troubleshooting and isolation of application events.
Ability to quickly assess the business and technical situation and enabled to make decisions
Adept at both English verbal and written communication
Ensure accuracy for all scheduled reports within Operations and proactively.
Initiate corrective actions by opening tickets in the queue of the appropriate teams.
Team player which includes mentoring and knowledge sharing across the team.
Proactively identify opportunities for improvement and offer/create viable recommendations/options.

Skills Required

BS/BE degree in CS/EE or equivalent experience
Excellent written and verbal communication skills
Minimum of 2-3 years experience in a cloud-based or IT industry equivalent.
Emphasis primarily Kubernetes-K8, Rancher, Linux, Database MSSQL and Postgres.
Troubleshooting skills with considerable depth and experience
Experience working at a Help Desk, Technical Call Center, NOC or equivalent environment.
Knowledge and understanding of BMC-Remedy Products is an added advantage
Directory Service/LDAP, specifically Active Directory/SAML but not essential
Networking experience desired: working knowledge of TCP/IP, SNMP, firewall, proxy, etc.
Knowledge and understanding of BMC-Remedy Products is an added advantage
ITIL (Information Technology Infrastructure Library) foundation certification is a plus.
Rancher, Help Desk, Troubleshooting, Bmc Remedy, Kubernetes, Support, Linux System, Monitoring

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