Network Operations Manager

Job Summary:

The Core network operations manager is responsible for overseeing the end-to-end operations, performance, and maintenance of the service providers core network infrastructure. This includes IP/MPLS, switching, and routing systems. The role ensures high network availability, service quality, and operational efficiency while managing a team of network engineers and coordinating with cross-functional teams.

Key Responsibilities:

• Lead day-to-day operations and monitoring of the core network infrastructure (IP/MPLS, transmission, L2/L3 switches, routers, etc.).
• Ensure 24x7 network uptime, capacity planning, and proactive fault detection and resolution.
• Manage network incidents, escalations, RCA documentation, and implement preventive measures.
• Coordinate with planning, engineering, field operations, and vendor teams for network upgrades and expansions.
• Oversee network changes, configuration management, and ensure adherence to change management policies.
• Drive automation, monitoring enhancements, and operational improvements.
• Maintain network KPIs and ensure SLA compliance for internal and customer-facing services.
• Mentor and guide a team of network engineers/analysts and conduct periodic performance reviews.
• Manage vendor relationships and evaluate hardware/software performance.
• Ensure compliance with security and regulatory requirements for core network operations.

Qualifications and Skills:

• Bachelor’s degree in Electronics/Telecommunications/Computer Science or related field .
• 8–12 years of experience in telecom or ISP core network operations, with at least 3 years in a managerial role.
• Strong technical knowledge of IP/MPLS, OSPF, BGP, VRF, Ethernet technologies, and NMS tools.
• Experience with major OEMs like Cisco, Juniper, Ciena, Huawei, etc.
• ITIL certification or familiarity with ITIL processes is a plus.
• Strong analytical, leadership, and communication skills.
• Ability to work under pressure in a 24x7 operational environment.
• Transmission (DWDM/SDH) skills will be an added advantage.