Posted:1 week ago|
Platform:
On-site
Full Time
Must Have Skills Spoken English Basics of Computer functions Customer interaction. Basics of Excel. Knowledge of Ticketing system. Daily Job Responsibilities Typical responsibilities Business/Customer Perform activities mentioned in KRA/Position summary based on defined guidelines in SOPs/Runbooks with business impact understanding Adherence to customer security and compliance requirements Adherence to customer communication etiquettes Ensure stated productivity requirements for the engagement Project/Process Contribution to continuous service improvement plans (CSI) Team/People Contribute to and participate proactively in knowledge sharing sessions Act as a buddy for new hires Organization Adherence to Organizational policies and processes (including Cognizant’s security policies, LP, timelines etc.). Degree of Independence/Supervision required. Performs routine and standard tasks independently Take decisions as per laid down procedures / process on Technical Solutions & escalations related to own area of work Seeks approval for process deviations, for routine and low priority incidents Seeks approval for process deviations, for new & Unique /Urgent High Priority Issues related to technical aspects Show more Show less
Cognizant
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Chennai, Tamil Nadu, India
Experience: Not specified
Salary: Not disclosed
Chennai, Tamil Nadu, India
Experience: Not specified
Salary: Not disclosed