Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in chennai
>
Global Serve Solutions
>
Network Engineer L1 L2

Network Engineer L1 L2

Global Serve Solutions

2 - 6 years

4 - 6 Lacs

chennai

Posted:19 hours ago| Platform:

Apply

Skills Required

ccna lan troubleshooting cisco certified network professional vmware network engineering cisco certified firewall

Work Mode

Work from Office

Job Type

Full Time

Job Description

Call 7200550458, 9361349589, 7092982513

DESIGNATION : L2 Network engineer

LOCATION : Chennai

YEARS OF EXPERIENCE: 2- 3 years of work experience in enterprise technical support

Role and Key Responsibilities:

Resolve customers issues via the telephone, email, or Zoom session

Reproducing issues in-house and responding promptly

Regular follow-ups with customers with recommendations, updates, and action plans

Escalate issues promptly according to standard operating procedures

Leverage internal technical expertise, including peers, mentors, knowledge base, community forums, and other internal tools, to provide the most effective solutions to customer issues

Create new knowledge base articles to capture new learning for reuse throughout the organization

Participate in technical communications with peers to share best practices and learn about new technologies

Focus on an area of technical specialization and attend technical training,

Read and work with other technical support engineers on cases that will help cultivate that expertise

Key Skills and knowledge:

Fluent written and verbal communication skills in English

- Good interpersonal communication and customer service skills are needed to work successfully with customers in high-stress and or ambiguous situations

- Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment

The logical approach to problem-solving & Strong Troubleshooting experience

- Willingness to work in a 24x7 environment. Flexible to work evening/night hours if required. This may change as per business needs

- Knowledge of L3 and L2 Protocols (TCP, UDP, ARP, DHCP, ICMP, IPv4/IPv6, VLAN Concepts, VLAN Tagging)

Ability to troubleshoot networking issues at the L2-L7 layer.

- Ability to perform and analyze tcpdump, wireshark, traceroute, route, and netstat data.

Educational Qualification :Graduate

CCNA Certification

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Global Serve Solutions

Information Technology Services

Tech City

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Network Engineer L1 L2