Network Associate (L1)

Job Title: Network Associate – L1Department: Network Operations / ISPReports To: Network Engineer / NOC LeadJob Summary:

The Network Associate – L1 will be responsible for providing first-level technical support, monitoring, and troubleshooting of network infrastructure for ISP services. The role involves handling customer complaints, monitoring network uptime, escalating unresolved issues, and ensuring smooth day-to-day operations.

Key Responsibilities:

• Monitor network devices, links, and services using NMS tools and respond to alerts.
• Provide L1 technical support for internet leased line, broadband, and enterprise customers.
• Handle incidents and service requests logged by customers through calls, emails, or ticketing systems.
• Perform basic troubleshooting of routers, switches, modems, and ONTs.
• Escalate unresolved issues to L2/L3 or vendor support as per SLA.
• Document incidents, resolutions, and escalation activities in ticketing tools.
• Coordinate with field engineers for on-site support.
• Ensure adherence to SLA response and resolution timelines.
• Perform health checks, link monitoring, and proactive fault identification.
• Assist in configuration of basic network devices under guidance from senior engineers.

Required Skills & Knowledge:

• Basic understanding of TCP/IP, DNS, DHCP, Routing, Switching, VLANs.
• Knowledge of ISP technologies like FTTH, Broadband, Wireless, MPLS, Leased Line.
• Familiarity with NOC operations and monitoring tools.
• Good troubleshooting skills for Layer 1 (Physical), Layer 2 (Data Link), and Layer 3 (Network) issues.
• Strong communication and customer handling skills.

Qualifications:

• Bachelor’s degree / Diploma in Computer Science, Electronics, IT, or related field.
• Certifications (preferred): CCNA, JNCIA, or equivalent.
• 0–2 years of experience in networking / ISP / telecom support.

Work Conditions:

• 24/7 shift operations (rotational shifts).
• Fast-paced ISP environment with strict SLA adherence.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per year

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Language:

• English., Tamil (Preferred)

Work Location: In person