Multistore Operations Manager- QSR & Retail

Multi Store Manager

end-to-end performance of multiple Amadora outlets

• Oversee daily operations of

  36 outlets

  (based on cluster size).
• Drive

  sales growth, footfall, conversion, and ticket size

  across stores.
• Ensure consistent execution of brand standards in

  service, hygiene, product quality, and visual merchandising

  .
• Analyze store KPIs and close gaps through actionable plans.
• Own P&L levers: wastage control, manpower productivity, and store-level costs.

• Hire, train, coach, and retain high-performing store teams.
• Conduct regular store visits to lead from the floor and build culture.
• Ensure shift planning, roster discipline, and productivity targets.
• Create a strong bench of

  Shift Leads and Store Managers

  .
• Handle escalations and performance issues proactively and fairly.

• Ensure every customer gets a delightful Amadora experience.
• Manage customer feedback loops and resolve escalations quickly.
• Build local store reputation through active engagement and consistency.

• Ensure strict compliance with

  FSSAI, safety, hygiene, and audit standards

  .
• Monitor SOP adherence across stores (opening/closing, storage, batching, cash handling, etc.).
• Coordinate with central teams for smooth

  inventory, dispatch, and replenishment

  .
• Maintain accurate reporting and store documentation.

• 48 years of experience

  in QSR / food retail / hospitality / caf chains, with

  multi-store or cluster management exposure

  .
• Proven track record of managing

  store KPIs, team performance, and customer experience

  at scale.
• Strong on-the-ground leadershipcomfortable being present across outlets daily.
• Excellent people management skills; able to motivate and develop frontline teams.
• Solid understanding of store profitability, wastage, and cost control.
• Comfortable with reporting, Excel/Sheets, and performance dashboards.
• Strong communication skills (Tamil + English preferred).
• High ownership mindset and the ability to thrive in a fast-growth environment.

• Experience in premium QSR brands or dessert/ice cream formats.
• Exposure to new store launches and scaling operations quickly.
• Strong local market understanding of Chennai trade areas.

• Location:

  Chennai

• Work Type:

  Full-time, on-site / field role

• Travel:

  Daily travel between outlets within assigned cluster