Multi Skilled Consultant

You will be responsible for providing relief support for Tellers, Collections Consultants, and Cash Migration Officials in an efficient and effective manner to ensure the smooth operation of functional areas. The position is based in Livingstone. Your main objectives will include achieving net profit growth for the business, delivering exceptional customer experiences according to Balanced Scorecard standards, and engaging with customers in a professional manner as specified in service standards. It will be crucial to understand customer needs and expectations, provide appropriate solutions, and handle customer complaints related to collection activities to ensure customer satisfaction. You will also be expected to convert identified leads into successful sales, meet individual targets as per the business area or sales plan, and manage performance standards for relief roles in Telling, Service, Sales, or Administration. Additionally, you will need to approve, validate, verify, check, and authorize Frontline activities, comply with governance regarding legislative and audit requirements, and track, control, and influence sales activities to increase sales efficiencies. Please note that applications will not be accepted after the closing date of 18/06/25. All appointments will be made in line with FirstRand Group's Employment Equity plan, supporting the recruitment and advancement of individuals with disabilities. Candidates can voluntarily disclose disability information, which will be kept confidential unless required by law to disclose it to other parties.,