Job Description To provide a relief function for Teller, Collections Consultants and Cash Migration Official in an efficient and effective manner to ensure the smooth running of functional areas. Position is based in Livingstone Achieve net profit growth for business Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards Engage with the customers in a professional way as specified in the service standards Ensure customer's needs and expectations are understood and solutions provided Deal with customer complaints, relating to collection activities and ensure that it is resolved to the satisfaction of the customer Convert identified leads into successful sales Achieve individual targets as set according to appropriate business area or sales plan Manage performance standards for the relief role(s) in Telling, Service, Sales or Administration Approve, validate, verify, check and authorise Frontline activities Comply with governance in terms of legislative and audit requirements Track, control and influencesales activities with the specific aim to increase sales efficiencies Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 18/06/25 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Job Description To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests Achieve net profit growth for business Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards Manage the migration of accounts from transactional to Self Service Manage the growth of active customer Account Base to increase client base Maximise cross sell opportunities and strengthen client relationships Track, control and influence sales activities with the specific aim to achieve previously determined sales targets. Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information Comply with governance in terms of legislative and audit requirements Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines. Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies Compliance with procedures and processes contained in the Golden Rules. Provide accurate and reliable sales and service statistics. Manage own development to increase own competencies Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 30/07/25 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Job Description To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process. Connect with our customers by living up to our brand promise of how we can help you? at all times. Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs. Always conduct themselves in an ethical manner. Adhere to the TCF (Treating Customer fairly) principles in all that you do. Identify and sell/cross sell products aligned to customer needs. Maximise channel optimisation opportunities identified aligned to customer needs. Ensure activities support cost containment and reduction. Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels. Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions. Fulfilling transactions above the benchmark set and providing an exceptional customer experience. Demonstrate behaviour in support of the organisational values. Takes accountability for own performance, personal and career development. Improve knowledge and competencies by completing training specific for role as per eCareers. Contribute to the overall effectiveness and success of the team. Maintain an ability to adapt to ever changing business and customer needs. Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 30/07/25 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Job Description To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process. Connect with our customers by living up to our brand promise of how we can help you? at all times. Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs. Always conduct themselves in an ethical manner. Adhere to the TCF (Treating Customer fairly) principles in all that you do. Identify and sell/cross sell products aligned to customer needs. Maximise channel optimisation opportunities identified aligned to customer needs. Ensure activities support cost containment and reduction. Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels. Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions. Fulfilling transactions above the benchmark set and providing an exceptional customer experience. Demonstrate behaviour in support of the organisational values. Takes accountability for own performance, personal and career development. Improve knowledge and competencies by completing training specific for role as per eCareers. Contribute to the overall effectiveness and success of the team. Maintain an ability to adapt to ever changing business and customer needs. Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 30/07/25 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Job Description To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests Achieve net profit growth for business Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards Manage the migration of accounts from transactional to Self Service Manage the growth of active customer Account Base to increase client base Maximise cross sell opportunities and strengthen client relationships Track, control and influence sales activities with the specific aim to achieve previously determined sales targets. Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information Comply with governance in terms of legislative and audit requirements Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines. Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies Compliance with procedures and processes contained in the Golden Rules. Provide accurate and reliable sales and service statistics. Manage own development to increase own competencies Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 30/07/25 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Job Description Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process. Leads identified converted into successful sales. Ensure activities support cost containment and reduction. Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs. Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs. Always conduct themselves in an ethical manner. Adhere to the TCF (Treating Customer fairly) principles in all that you do. Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels. Resolve all customer queries efficiently, and within agreed timelines. Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements. Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions. Fulfilling transactions above the benchmark set and providing an exceptional customer experience. Demonstrates behaviour in support of the organizational values. Takes accountability for own performance, personal and career development. Maintain an ability to adapt to ever changing business and customer needs. Contribute to the overall effectiveness and success of the team. Improve knowledge and competencies by completing role specific training as per eCareers. Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 01/08/25 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Job Description Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process. Leads identified converted into successful sales. Ensure activities support cost containment and reduction. Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs. Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs. Always conduct themselves in an ethical manner. Adhere to the TCF (Treating Customer fairly) principles in all that you do. Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels. Resolve all customer queries efficiently, and within agreed timelines. Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements. Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions. Fulfilling transactions above the benchmark set and providing an exceptional customer experience. Demonstrates behaviour in support of the organizational values. Takes accountability for own performance, personal and career development. Maintain an ability to adapt to ever changing business and customer needs. Contribute to the overall effectiveness and success of the team. Improve knowledge and competencies by completing role specific training as per eCareers. Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 01/08/25 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Job Description To provide a relief function for Teller, Collections Consultants and Cash Migration Official in an efficient and effective manner to ensure the smooth running of functional areas Achieve net profit growth for business Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards Engage with the customers in a professional way as specified in the service standards Ensure customer's needs and expectations are understood and solutions provided Deal with customer complaints, relating to collection activities and ensure that it is resolved to the satisfaction of the customer Convert identified leads into successful sales Achieve individual targets as set according to appropriate business area or sales plan Manage performance standards for the relief role(s) in Telling, Service, Sales or Administration Approve, validate, verify, check and authorise Frontline activities Comply with governance in terms of legislative and audit requirements Track, control and influencesales activities with the specific aim to increase sales efficiencies Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 01/08/25 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
As a Relief Officer, your primary responsibility will be to support Tellers, Collections Consultants, and Cash Migration Officials in ensuring the smooth functioning of operational areas. Your role will contribute to achieving net profit growth for the business and delivering exceptional customer experiences in line with Balanced Scorecard standards. In this position, you will engage with customers professionally, addressing their needs and expectations by providing appropriate solutions. Handling customer complaints related to collection activities will be crucial, ensuring prompt resolution to customer satisfaction. Identifying and converting leads into successful sales will also be part of your responsibilities. You will be expected to meet individual targets established for your business area or sales plan while upholding performance standards in Telling, Service, Sales, or Administration. Approval, validation, verification, and authorization of Frontline activities will be within your scope of duties. Compliance with governance requirements, including legislative and audit standards, will be essential in your role. Furthermore, your responsibilities will involve tracking, controlling, and influencing sales activities to enhance sales efficiencies. It is important to note that applications will not be accepted after the specified date mentioned below. Please be aware that all appointments will adhere to the FirstRand Group's Employment Equity plan. The Bank promotes the recruitment and career progression of individuals with disabilities. Candidates are encouraged to disclose disability information voluntarily, which will be kept confidential by the Bank unless legally required to disclose it to third parties.,
Job Description To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests Achieve net profit growth for business Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards Manage the migration of accounts from transactional to Self Service Manage the growth of active customer Account Base to increase client base Maximise cross sell opportunities and strengthen client relationships Track, control and influence sales activities with the specific aim to achieve previously determined sales targets. Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information Comply with governance in terms of legislative and audit requirements Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines. Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies Compliance with procedures and processes contained in the Golden Rules. Provide accurate and reliable sales and service statistics. Manage own development to increase own competencies Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 19/08/25 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
You will be responsible for providing relief support for Tellers, Collections Consultants, and Cash Migration Officials in an efficient and effective manner to ensure the smooth operation of functional areas. The position is based in Livingstone. Your main objectives will include achieving net profit growth for the business, delivering exceptional customer experiences according to Balanced Scorecard standards, and engaging with customers in a professional manner as specified in service standards. It will be crucial to understand customer needs and expectations, provide appropriate solutions, and handle customer complaints related to collection activities to ensure customer satisfaction. You will also be expected to convert identified leads into successful sales, meet individual targets as per the business area or sales plan, and manage performance standards for relief roles in Telling, Service, Sales, or Administration. Additionally, you will need to approve, validate, verify, check, and authorize Frontline activities, comply with governance regarding legislative and audit requirements, and track, control, and influence sales activities to increase sales efficiencies. Please note that applications will not be accepted after the closing date of 18/06/25. All appointments will be made in line with FirstRand Group's Employment Equity plan, supporting the recruitment and advancement of individuals with disabilities. Candidates can voluntarily disclose disability information, which will be kept confidential unless required by law to disclose it to other parties.,