MT - OTC - Customer Master Data

Management Trainee - Accounts Receivables - Customer Master Data Process

In this role, In this role, we are looking for candidates with relevant experience in Accounts Receivable process where you will be responsible for performing day-to-day Customer master data process while meeting the agreed service levels. The person is required to coordinate with different stakeholders within and outside Finance functions to set up new customers and execute any modification requests for the existing customers

Responsibilities

• Ensure accuracy, consistency, and completeness of customer master data records.

• Review new account requests thoroughly as requested and in line with the agreed laid out process

• Validation for no duplication of accounts or any fraudulent customer activity

• Validation of Purchase order confirmation and date validity

• Validate payment terms of the customer/account.

• Completion of customer account set up in AX.

• Regularly update customer information based on business requirements.

• Perform data cleansing and validation tasks.

• Adhere to data governance policies, regulatory requirements, and industry standards.

• Coordinate with sales, finance, and operations teams to gather required information for new customer onboarding or to update customer data.

• Analyze customer data to find trends, patterns, and opportunities for process improvement.

• Generate reports and dashboards for client visibility.

• Enforce controls to prevent unauthorized changes to customer master data.

• Adhere to data governance policies, regulatory requirements, and industry standards.

• Experience in running the DNB, credit scoring website to evaluate credit limits at the time of the new customer onboarding process.

• Facilitate data sharing across departments while keeping security protocols.

• Manage internal and external queries related to Customer master via calls and emails

Additional Responsibilities

• Act as first point of contact for any escalation that an accountant comes across and is not able to resolve on their own

• Identify anomalies, gaps in the process and explore potential opportunities for improvement

• Collaborate with Quality and Digital function in implementation of identified process improvement opportunities

• Act as a Subject Matter Expert/mentor/buddy and provide guidance to team members on Customer master including running training programs for new hires in conjunction with the assigned trainer

• Audit samples of Customer's created and modified in the system by Accountants

• Review /update Root Cause Analysis (RCA) provided by the accountant and work with SHI-SMEs in formalizing the resolutions and bringing the preventive control to ensure same error is not repeated.

• Keep the SOP documentation updated as per the identified changes in the process and submit for regular review and approval

Qualifications we seek in you!

Minimum Qualifications

• Bachelor's degree in commerce or equivalent

• Relevant Prior work experience

• You are required to work in US time zone

• ERP experience of Microsoft AX, Oracle, Salesforce, SAP, ServiceNow.

• Proficiency in using MS office applications such as Word, Excel, PowerPoint

• Ability to learn fast, absorb knowledge and apply newly learned information.

• Ability to work effectively within all levels of an organization, both internally and externally

• Ability to work both individually and in a team environment.

• Must have experience in Standard operating procedures (SOP) documentation.

• Ability to think creatively and find solutions to issues.

• Basic to intermediate Excel and have used MS Office.

• Meticulous with the ability to multitask and complete tasks with efficiency and accuracy.

• Ability to manage, take the initiative and escalate to the supervisors as needed.

• Effective follow up skills to support a healthy relationship.

Preferred Qualifications/ Skills

• Working with US based clients is mandatory.

• Familiarity with computer products and programs are desirable for this position

• Experience in IT distribution/hardware/software industry will be an advantage

• ERP experience of Microsoft AX preferred

• Experience with ServiceNow, Salesforce