MS Specialist & Transmission Expert

Job Roles and Key Responsibilities:

Technical Expertise & Operations:

• Perform

  Fault and Configuration Management

  activities to directly serve customers or through customer interfaces, following defined procedures.
• Exhibit

  excellent knowledge and understanding of telecom networks and elements

  .
• Demonstrate

  detailed understanding of transmission topology

  , including Microwave, Fiber, and IPRAN technology.
• Possess

  good exposure and hands-on experience

  with Marconi, Fujitsu, Alcatel, Philips muxes, Nokia, and Ciena DWDMs, coupled with a detailed analytical understanding of Network Management Systems (NMS).
• Apply

  expert knowledge of OTN / Ethernet and IP technology

  used in the Transmission Domain.
• Conduct

  troubleshooting and configuration activities

  , including remote delivery and interaction with field teams.
• Possess a good understanding and troubleshooting exposure of

  TXN interfaces of Mobile Networks

  (IuB/IuCs, IuPS, GB, Abis, Ater) in both TDM and Packet Environments.
• Have

  hands-on experience on IPRAN technology and stitched networks

  .
• Perform

  Change activities

  as requested by the customer, ensuring adherence to procedures.
• Understand customer requirements and act accordingly in the shortest possible time.

Coordination & Collaboration:

• Interact effectively with other

  cross-functional domains

  such as Radio, Core, and IP teams.
• Coordinate with field teams until the successful closure of faults.
• Coordinate with 3rd party fiber providers, infrastructure providers, and field teams to clear alarms.
• Demonstrate the ability to resolve issues remotely and guide on-ground teams effectively.

Documentation & Process:

• Possess a good understanding and knowledge of the

  trouble ticket lifecycle

  and ensure successful closure of tickets to achieve SLAs.
• Maintain good Documentation Skills, able to create, review, and update technical data in databases.

Behavioral & General Abilities:

• Excellent written and verbal communication skills in English.

• Strong interpersonal skills with the ability to influence and motivate others.
• Good Presentation Skills.

• 24x7 availability

  for team and client, including the ability to work during off-hours as required.
• Ability to grasp new technologies quickly.
• A self-starter who is productive with minimal direction.
• Ability to work in a fast-paced, technical, cross-functional environment.
• Should be able to coordinate and motivate the team.
• Excellent working familiarity with NMS tools and Ticketing tools.

Education and Experience:

• Education:

  B.E. / B.Tech. from any reputed university.

• Experience:

  4-8 years of experience in a relevant field, specifically as an L2 Expert.