5 Ticket Lifecycle Jobs

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8.0 - 10.0 years

0 Lacs

india

On-site

Role Overview We are looking for an experienced HaloPSA Consultant capable of owning full-cycle implementation responsibilities including platform configuration, workflow automation, integrations, documentation, training, and post-implementation enhancements. Core Responsibilities Implementation & Configuration . Execute minimum 8+ full HaloPSA/Halo implementations independently . Configure modules Tickets, Projects, Billing, SLAs, Contracts, Timesheets, Finance . Build workflow automation, escalation logic, triggers, routing setup . Configure templates, service catalogues, reporting dashboards and permissions Consulting & Solutioning . Conduct requirement discovery and convert into technica...

Posted 1 week ago

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8.0 - 10.0 years

0 Lacs

india

On-site

Role Overview We are looking for an experienced HaloPSA Consultant capable of owning full-cycle implementation responsibilities including platform configuration, workflow automation, integrations, documentation, training, and post-implementation enhancements. Core Responsibilities Implementation & Configuration . Execute minimum 8+ full HaloPSA/Halo implementations independently . Configure modules Tickets, Projects, Billing, SLAs, Contracts, Timesheets, Finance . Build workflow automation, escalation logic, triggers, routing setup . Configure templates, service catalogues, reporting dashboards and permissions Consulting & Solutioning . Conduct requirement discovery and convert into technica...

Posted 1 week ago

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3.0 - 7.0 years

0 Lacs

haryana

On-site

Role Overview: As a Fusion Finance Techno-Functional Consultant at GSB Solutions, you will be an integral part of the CRM department, focusing on the implementation and support of Oracle Fusion Finance applications. Your main responsibility will be to collaborate with business users, understand their requirements, and convert them into functional specifications. By configuring the system, testing new features, and offering end-user training and support, you will contribute significantly to the success of the CRM department. Key Responsibilities: - Collaborate with business users to gather and analyze requirements - Translate business requirements into technical solutions - Configure Oracle F...

Posted 2 weeks ago

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3.0 - 5.0 years

3 - 5 Lacs

chennai, tamil nadu, india

Remote

Job Roles and Key Responsibilities: Technical Expertise & Operations: Perform Fault and Configuration Management activities to directly serve customers or through customer interfaces, following defined procedures. Exhibit excellent knowledge and understanding of telecom networks and elements . Demonstrate detailed understanding of transmission topology , including Microwave, Fiber, and IPRAN technology. Possess good exposure and hands-on experience with Marconi, Fujitsu, Alcatel, Philips muxes, Nokia, and Ciena DWDMs, coupled with a detailed analytical understanding of Network Management Systems (NMS). Apply expert knowledge of OTN / Ethernet and IP technology used in the Transmission Domain...

Posted 1 month ago

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5.0 - 10.0 years

0 Lacs

india

On-site

Job Title: L2 Service Desk Lead Location: Dubai Experience : 5 - 10 Years Job Summary We are seeking a dynamic L2 Service Desk Lead to manage day-to-day IT support operations, lead a team of L1/L2 agents, and ensure high-quality, SLA-compliant service delivery. The role requires strong leadership, technical expertise, and a focus on continuous improvement in IT support operations. Key Responsibilities Lead and supervise a team of Service Desk analysts, ensuring adequate support coverage (24x7 if applicable). Serve as an escalation point for unresolved or critical incidents. Monitor ticket queues, service levels, and team performance to ensure SLA compliance. Oversee shift planning, resource ...

Posted 2 months ago

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