132 Ms Exchange Jobs

Location/s: Bengaluru Relocation supported: Not supported, but internal applications are welcome Working closely with the 4th line Productivity Applications team, you will help to resolve incidents, problems and assist with implementing change This role will be based in one of our Global IT Operations Centre based in either India or United Kingdom The Productivity Applications Team play a pivotal role in ensuring that our applications perform to a high level while adhering to Mott MacDonald's policies and procedures Key Duties And Responsibilities Include Provide support to Productivity Applications team Deliver an outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication Work closely with the wider Applications teams helping to define support requirements and improvements to service across Productivity Applications Act as a technical support analyst within the team for complex support issues and critical situations in the owned technology areas Assists in improving the Productivity Applications team, proposes and drives forward improvement initiatives Identify problems through analysing incident patterns and suggest enhancements to continually improve our services Understand the critical needs of the business and escalate urgent issues to minimise the impact to the business and employee productivity Ensure the IT solutions we deliver comply with Mott MacDonald standards, policies and any regulation; this includes adhering to our internal governance Essential Candidate Specification: Degree or equivalent relevant qualification in an IT related discipline or relevant industry experience Knowledge of the Microsoft 365 components and how they interact with one another Experience of SharePoint Online and MS Teams Administration Experience in supporting MS Exchange Online Excellent verbal and written English communication skills Exceptional customer service skills Experience in a service desk support role, ideally working to SLAs Desirable Knowledge of ITIL Service Management best practices, ITIL V3/V4 Experience of data migration tools such as ShareGate Experience running PowerShell scripts for administration purposes Experience in ServiceNow or similar ITSM Tools Experience of OneDrive, Power Apps, Power Automate and Power BI Experience of working in a global organization Personal Attributes Passionate about technology and learning Ability to balance demands and priorities and think clearly under pressure Attention to detail and a focus on quality Excellent conflict resolution, communication, and collaboration skills Logical and analytical approach to solving problems We Can Offer (subject To Companys Policy) Agile and safe working environment Competitive annual leave and sick leaves Group incentive scheme Group term life insurance, Workmens compensation and Group medical insurance coverage Short and Long-term Global employment opportunities Global collaboration and knowledge sharing Digital Innovation and Transformation Equality, diversity and inclusion We put equality, diversity and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute Agile working At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team and personal commitments We embrace agility, flexibility and trust Location(s): Bengaluru, KA, IN Contract Type: Permanent Work Pattern: Full Time Market: Various Discipline: Information technology Job Ref: 9212 Recruiter Contact: Supriya Yadavalli

BMC is looking for an innovative customer champions to join our unique and enthusiastic Technical Support Team helping businesses across the globe to run and reinvent. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: You will be managing customer expectations and competing priorities and conducting research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. You will be escalating issues and works directly with Research and Development to resolve complex support problems. You will be using professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways and exercising systematic proficiency in some specialized skills which display depth and breadth within a single BMC application OR several BMC applications/technologies. You will be troubleshooting intermediate to advanced problems and recommends appropriate actions and providing support case follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems. To ensure youre set up for success, you will bring the following skillset & experience: You can embrace, live and breathe our BMC values every day! You have 2+ experience handling BMC Remedy ITSM across modules ARS/SRM/SLM/ SmartIT/Smart Reporting/CMDB/DWP/SSO customers from consultancy and support standpoint. You have in depth troubleshooting and analytical knowledge in these BMC product areas. You have bachelors degree from any stream Full Time You are comfortable with Periodic weekend work (will likely be required).

BMC is looking for an innovative customer champions to join our unique and enthusiastic Technical Support Team helping businesses across the globe to run and reinvent. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: You will be managing customer expectations and competing priorities and conducting research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. You will be escalating issues and works directly with Research and Development to resolve complex support problems. You will be using professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways and exercising systematic proficiency in some specialized skills which display depth and breadth within a single BMC application OR several BMC applications/technologies. You will be troubleshooting intermediate to advanced problems and recommends appropriate actions and providing support case follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems. To ensure youre set up for success, you will bring the following skillset & experience: You can embrace, live and breathe our BMC values every day! You have 2+ experience handling BMC Remedy ITSM across modules ARS/SRM/SLM/ SmartIT/Smart Reporting/CMDB/DWP/SSO customers from consultancy and support standpoint. You have in depth troubleshooting and analytical knowledge in these BMC product areas. You have bachelors degree from any stream Full Time You are comfortable with Periodic weekend work (will likely be required).

Sr Devloper with special emphasis and experience of 8 to 12 years on Java microservices based applications, creation and maintenance of Java micro service applications, test plans, and user guides. Should have strong experience in leading the teams and strong in understanding the architecture Should have experience in Core Java, Java latest versions. Should have experience in Restful Services and microservices architecture. Should have experience in SpringBoot, Spring Core. Should be good at AWS services and Teraform. Should have experience in Database(RDBMS/NoSql) Should have experience in Monitoring tools like Splunk/Dynatrace Knowledge/Experience on Messaging frameworks like Kafaka/JMS/any messaging frameworks

Sr Developer with special emphasis and experience of 8 to 12 years on Java microservices based applications, creation and maintenance of Java micro service applications, test plans, and user guides. Should have strong experience in leading the teams and strong in understanding the architecture Should have experience in Core Java, Java latest versions. Should have experience in Restful Services and microservices architecture. Should have experience in SpringBoot, Spring Core. Should be good at AWS services and Teraform. Should have experience in Database(RDBMS/NoSql) Should have experience in Monitoring tools like Splunk/Dynatrace Knowledge/Experience on Messaging frameworks like Kafaka/JMS/any messaging frameworks

SIEM Sentinel Engineer Should have strong knowledge in MS Sentinel SIEM engineering and administrative activities. People who are in operational profiles cannot apply for this position. Should have performed SIEM engineering role more than 4+ years. Problem solving & People management skill is required. Should have expertise in building custom analytical rules, tuning of analytical rules, building automation through Azure logic apps, management of entire product feature, end to end configuration. Should have expertise in forming KQL queries and functions for complex detection and monitoring requirements. Should have strong knowledge in MITRE attack framework and expertise in developing analytical rules and custom dashboards/workbooks across framework. Should have expertise in log management, retentions, maintenance of logs at low cost, performing access management, developing new custom dashboard based on different requirements. Should have proven record of implementing Sentinel advanced features, efficient log collection mechanisms, deployment and maintenance of log forwarders, maintenance of local agents. Should have expertise in integrating data sources which are not supported by Sentinel tool OOB. Custom parser development and ability to solve technical issues in Sentinel are must have requirements. Should have ability to prepare and maintain policy and procedure documentations around SIEM technology, document life cycle management skill is required. Should have expertise in consuming contents from content hub and management of log analytics workspace and ability to handle issues in MMA and AMA agents. Should have proven record of participation in customer or client reviews or global certifications regarding security controls in SIEM. Compliance and regulatory requirements understandings are good to have. Preference will be given for candidates completed Sentinel Ninja Level 400 Training and Certification. Good to have strong knowledge in Microsoft Sentinel pricing, Microsoft defender products, Microsoft Cloud services and Azure Arc. Should have ability to work with stakeholders to solve technical issues and also to support and deliver complex business, security and operational requirements. Should have ability to work with vendor technical support group and driving issues towards effective and permanent closure. Having knowledge and hands-on experience in Microsoft Defender XDR stack will be an added advantage.

Sr Developer with special emphasis and experience of 5 years on Java microservices based applications, creation and maintenance of Java micro service applications, test plans, and user guides. Should have strong experience in leading the teams and strong in understanding the architecture Should have experience in Core Java, Java latest versions. Should have experience in Restful Services and microservices architecture. Should have experience in SpringBoot, Spring Core. Should be good at AWS services and Teraform. Should have experience in Database(RDBMS/NoSql) Should have experience in Monitoring tools like Splunk/Dynatrace Knowledge/Experience on Messaging frameworks like Kafaka/JMS/any messaging frameworks

Responsibilities: - Managing and administering Microsoft Exchange Servers and related technologies. - Installing, configuring, and maintaining Exchange server software and related components. - Monitoring and resolving issues related to Exchange mailboxes, message tracking, and transport logs. - Deploying and configuring Exchange Online Protection for inbound and outbound email protection. - Managing and monitoring email infrastructure for high availability and optimal performance. - Working closely with other IT teams to troubleshoot and resolve issues related to messaging services. - Developing and implementing Exchange server backup and recovery strategies. - Managing MDM infra and resolving issues related to Mobile Devices. - Working on email archiving solutions and resolving issues. - Managing Office 365 Services, Microsoft Teams, SharePoint, OneDrive, Intune . - Performing system administration, security, and maintenance duties as required. - Exchange online on prime infra support. : - At least 10 years of experience in Exchange server administration and related technologies. - Strong knowledge of Exchange Server 2013/2016/2019, Exchange Online, Office 365 Services , and related technologies. - Experience with PowerShell scripting for Exchange administration automation. - Experience with Email Archiving Solutions and MDM Solutions - Strong Knowledge of Office 365 Hybrid Services, Microsoft Teams, and Skype for Business 2015\2019. - Excellent analytical and problem-solving skills. - Effective communication skills for collaborating with other IT teams and end-users. - Ability to work independently and in a team-oriented environment. - Highly organized and able to manage multiple priorities.

Lead the management of major incidents in IT environments, ensuring swift resolution, effective communication, and detailed root cause analysis. Focus on OWA, M365, and troubleshooting strategies.

Manages Microsoft Exchange environments.

Administer and manage Office 365 environments, leveraging PowerShell for automation and configuration tasks. Oversee MS Teams, ensuring seamless communication, collaboration, and integration with other enterprise tools.

This is for O365 workplace services and sharepoint WPS. Generic JD applied O365 User Migration Sharepoint WPS Exchange L3/L4 Administration Office L3/L4 Administration Carry out improvement plans derived from problem management, Architect and vendor suggestions Proactive Problem Management Trend Analysis for Service Improvement Plans Execute the Change tasks for the Citrix configuration changes and upgrade configuration changes in multiple environment (Int, QA, DR and Production) Update incident and change ticket information in ServiceNow ticket management tool Coordinate with multiple teams for resolving incident and executing change tickets Suggest improvement in O365, Exchange & Azure from the known issues Must to Have Skills: Hands-on experience, managing below technologies: i. Windows Operating system ii. MS Exchange iii. Office 365 iv. AD v. Azure AD vi. Group Policy Management vii. DNS viii. DHCP ix. PKI x. PowerShell Scripting xi. VMWare VM Management O365 L3/L4 Administration Windows Server 2012/2016 and Office 2013/2016/365/2019 Hands-on experience on Azure AD Hands-on experience in managing O365 User Migrations Good understanding of IT infrastructure concepts and components such as Servers, Network devices, App & Web Services Cloud components and associated interconnections Good to Have Skills: Very good verbal and written English communication and presentation skills Effective time management, team handling and organizational skills Client interaction and escalation management

Microsoft Teams (L3), Infra Consulting (L1), M365 Exchange Online (L3), MS Exchange Mailbox Migratio Professional Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Office 365 Administration (20%) : Very Good Work experience in administrating Office 365 & Exchange On-Premises Servers with versions 2016 and 2019. Good understanding of Azure AD Connect Server and management. Understanding in Office 365 Authentications, SSO, MFA etc. Good Understanding in Exchange Online Protection (EOP). Good understanding of Azure AD and CA Policies etc. Excellent Knowledge on Exchange and Office 365 PowerShell scripts. Exchange Server Administration & Migration (20%) : Install, configure & troubleshoot different roles of Exchange servers. Mailbox Database and Public Folder Database Creation, Deletion, handling permission issues and managing replication. Managing DAG and CAS Arrays, troubleshooting failover issues, addition, and deletion of Exchange servers from clusters. Day to day administration, support, maintenance and monitoring of the MS Exchange 2010/2013/2016 and 2019 infrastructure. Microsoft Teams Management (15%) : Good understanding and work experience in terms of managing and supporting Microsoft Teams. Administer and manage the Microsoft Teams Admin Portal. Configure and maintain Teams policies, settings, and permissions. Monitor Teams usage and performance and troubleshoot issues. Office 365 Administration (20%) : Very Good Work experience in administrating Office 365 & Exchange On-Premises Servers with versions 2016 and 2019. Good understanding of Azure AD Connect Server and management. Understanding in Office 365 Authentications, SSO, MFA etc. Good Understanding in Exchange Online Protection (EOP). Good understanding of Azure AD and CA Policies etc. Excellent Knowledge on Exchange and Office 365 PowerShell scripts. Exchange Server Administration & Migration (20%) : Install, configure & troubleshoot different roles of Exchange servers. Mailbox Database and Public Folder Database Creation, Deletion, handling permission issues and managing replication. Managing DAG and CAS Arrays, troubleshooting failover issues, addition, and deletion of Exchange servers from clusters. Day to day administration, support, maintenance and monitoring of the MS Exchange 2010/2013/2016 and 2019 infrastructure. Microsoft Teams Management (15%) : Good understanding and work experience in terms of managing and supporting Microsoft Teams. Administer and manage the Microsoft Teams Admin Portal. Configure and maintain Teams policies, settings, and permissions. Monitor Teams usage and performance and troubleshoot issues. Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter

Technical support voice and non voice Qualification : Any Degree Salary:4 to 6lpa experience:2 yrs to 5 yrs Good communication skills Immedaite joiners Rotational shifts and offs Contact: HR Tibah 8951377471 location: Hydrabad ,bangalore

Role & responsibilities Microsoft team Administration;Microsoft Contact Center;Microsoft Teams;Audio/Video Conferencing;Basic IP Telephony;Collaboration-Microsoft Teams; Description We are seeking a skilled Microsoft Teams Administrator to join our team in India. The ideal candidate will be responsible for managing and optimizing our Microsoft Teams environment to enhance collaboration and communication across the organization. Responsibilities Manage and administer Microsoft Teams environment including user management, policy configuration, and monitoring usage. Provide support and troubleshooting for Microsoft Teams related issues. Collaborate with IT and other departments to implement best practices for Teams usage. Conduct training sessions for employees on how to effectively use Microsoft Teams. Stay up-to-date with new features and updates in Microsoft Teams and communicate changes to the team. Skills and Qualifications 3-15 years of experience in Microsoft Teams administration or related field. Strong understanding of Microsoft 365 services, particularly Microsoft Teams, SharePoint, and OneDrive. Experience with PowerShell scripting for Microsoft Teams management. Knowledge of network configurations and security protocols in relation to Microsoft Teams. Excellent communication skills and ability to work collaboratively with cross-functional teams. Location - Pan IndiaNotice - Any

Role & responsibilities Microsoft team Administration;Microsoft Contact Center;Microsoft Teams;Audio/Video Conferencing;Basic IP Telephony;Collaboration-Microsoft Teams; Description We are seeking a skilled Microsoft Teams Administrator to join our team in India. The ideal candidate will be responsible for managing and optimizing our Microsoft Teams environment to enhance collaboration and communication across the organization. Responsibilities Manage and administer Microsoft Teams environment including user management, policy configuration, and monitoring usage. Provide support and troubleshooting for Microsoft Teams related issues. Collaborate with IT and other departments to implement best practices for Teams usage. Conduct training sessions for employees on how to effectively use Microsoft Teams. Stay up-to-date with new features and updates in Microsoft Teams and communicate changes to the team. Skills and Qualifications 3-10 years of experience in Microsoft Teams administration or related field. Strong understanding of Microsoft 365 services, particularly Microsoft Teams, SharePoint, and OneDrive. Experience with PowerShell scripting for Microsoft Teams management. Knowledge of network configurations and security protocols in relation to Microsoft Teams. Excellent communication skills and ability to work collaboratively with cross-functional teams. Location - Pan IndiaNotice - Any

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: M365 Exchange Online. Experience5-8 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Microsoft Active Directory Admin. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: M365 Exchange Online. Experience3-5 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Microsoft Exchange Server Admin. Experience5-8 Years.

Role & responsibilities Skills - MS Exchange online Location - Pan India Notice - Any Notice Preferred candidate profile

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Microsoft Exchange Server Admin. Experience5-8 Years.

Senior Administrator Key Responsibilities: Advanced Troubleshooting & Resolution: Handle escalated incidents and service requests, particularly those impacting high-priority clients or involving critical systems. Customer Experience Leadership: Deliver elite support experiences by proactively identifying pain points, reducing resolution time, and ensuring minimal disruption to customer operations. Process & Documentation Excellence: Create and maintain detailed knowledge base articles, SOPs, and troubleshooting guides. Contribute to automation and self-service initiatives to reduce ticket volume. Collaboration & Escalation Management: Work closely with cross-functional teams including engineering, product, and service desk to resolve issues and implement long-term fixes. Mentorship & Training: Guide junior engineers through technical challenges, conduct peer reviews, and lead knowledge-sharing sessions. Metrics & Reporting: Track and report on key performance indicators such as CSAT, resolution time, and backlog reduction. Participate in audits and quality reviews. Required Skills & Experience: 58 years of experience in technical support or IT operations, preferably in a global or enterprise environment. Strong expertise in macOS, Windows, and enterprise IT tools (e.g., ServiceNow, Microsoft Teams, VPN, printing systems). Proven ability to resolve complex technical issues independently and under pressure. Excellent communication and interpersonal skills, with a customer-first mindset. Experience with automation tools, scripting, or self-service platforms is a plus. Preferred Qualifications: Bachelors degree in Computer Science, Information Technology, or related field. ITIL certification or equivalent process knowledge. Senior Administrator

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Microsoft Lync SFB Server Admin. Experience5-8 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Microsoft Active Directory Admin. Experience3-5 Years.