MS Engineering Operations Service Now / Power BI Senior Engineer Senior Associate

Role Overview: At PwC, you will be part of the managed services team focusing on providing outsourced solutions and supporting clients across various functions. Your role involves streamlining operations, reducing costs, and enhancing efficiency by managing key processes and functions on behalf of organizations. You will utilize your skills in project management, technology, and process optimization to deliver high-quality services to clients. Specifically, in managed service management and strategy, you will be responsible for transitioning and running services, managing delivery teams, programmes, commercials, performance, and delivery risk. Your work will revolve around continuous improvement and optimizing managed services processes, tools, and services. Key Responsibilities: - Develop and maintain ServiceNow dashboards using Performance Analytics, Reports, and Indicators. - Create Power BI reports to visualize ITSM KPIs, trends, and operational insights. - Design dashboards to track incident management, change requests, problem resolution, SLA compliance, and service availability. - Extract and transform ITSM data from ServiceNow, integrating it with Power BI for advanced analytics. - Implement automated reporting solutions for real-time service performance tracking. Qualification Required: - Bachelors degree in Computer Science, IT, Business Analytics, or a related field. - 5+ years of experience in ITSM reporting, ServiceNow Performance Analytics, and Power BI. - Hands-on experience with ServiceNow Reporting, Dashboards, and Performance Analytics. - Strong knowledge of Power BI, DAX, SQL, and data modeling. - Experience with ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB, etc.). - Understanding of ITIL framework and IT service management best practices. - Strong analytical skills and ability to translate data into actionable insights. - Excellent communication and stakeholder management skills.,