Job
Description
Job Overview: A US Mortgage Servicer is responsible for managing loans after they are originated and ensuring borrowers remain compliant with their payment obligations. Key Responsibilities: Loan Management: Process monthly payments and apply them accurately to principal, interest, taxes, and insurance (PITI). Manage escrow accounts for property taxes and insurance. Monitor payment delinquencies and proactively reach out to borrowers to discuss repayment options. Customer Support: Address borrower inquiries regarding payments, escrow, interest rates, and account details. Provide exceptional customer service through phone, email, and other communication channels. Educate borrowers about loan terms, payment options, and regulatory requirements. Compliance and Documentation: Ensure compliance with federal, state, and investor guidelines (e.g., CFPB, RESPA, and Fannie Mae/Freddie Mac servicing requirements). Maintain accurate records of loan status, borrower interactions, and escrow analysis. Generate and review notices such as payment reminders and annual escrow statements. Default Management: Identify delinquent accounts and initiate collections efforts. Assist in loss mitigation efforts, including loan modifications, repayment plans, and foreclosure prevention. Collaborate with foreclosure attorneys and bankruptcy teams as necessary. Technology and Tools: Utilize servicing software (e.g., MSP by Black Knight, Encompass, or other loan servicing platforms) for tracking and managing accounts. Monitor automated payment systems and troubleshoot issues. Reporting and Analysis: Generate and review portfolio performance reports. Analyze trends in delinquency rates and make recommendations for process improvements. Report critical data to investors, regulators, or management as required. Qualifications: Education and Experience: A bachelor s degree in finance, business, or related field is preferred. 1 3 years of experience in mortgage servicing, banking, or financial services. Technical Skills: Proficiency in loan servicing platforms and Microsoft Office Suite. Familiarity with escrow analysis tools and reporting software. Soft Skills: Strong communication, negotiation, and problem-solving abilities. Attention to detail and organizational skills. Ability to work under pressure and manage time effectively. Regulatory Knowledge: Understanding of US mortgage regulations (e.g., RESPA, TILA, and FDCPA). Awareness of investor-specific guidelines (e.g., Fannie Mae, Freddie Mac, FHA). Customer-Centric Approach: Commitment to providing high-quality customer service and maintaining a professional demeanor.
