Monitoring Engineer

Key Responsibilities:

• Perform system and application monitoring using tools like Site24x7, HP OpenView, FortiManager, and other similar platforms.
• Monitor and manage Windows and Linux servers, Azure infrastructure, IIS, and business applications.
• Support basic troubleshooting for networking equipment such as routers, switches, and FortiGate firewalls.
• Manage alerts and incidents from database servers, applications, and infrastructure components.
• Collaborate effectively with Server, Network, Database, and Application Support teams during incident resolution.
• Ensure rapid incident response and support incident bridges when required.
• Document issues, actions, and resolutions accurately in ticketing tools.
• Maintain awareness of system and application performance, uptime, and availability.
• Participate in continuous improvement initiatives and knowledge sharing across teams.
• Maintain accurate system and incident documentation to aid root cause analysis.
• Communicate effectively in an international and distributed support environment.

Required Experience and Skills:

• Basic experience in Windows server administration and Azure monitoring.
• Understanding of IT infrastructure components: routers, switches, firewalls (especially FortiGate), LAN/WAN networks.
• Working knowledge of IIS, ASP.NET, and application troubleshooting.
• Prior experience in monitoring SQL and other database servers.
• Basic experience with Linux OS and VMware is beneficial.
• Familiarity with monitoring tools like Site24x7, HP OpenView, Business Availability Center, FortiManager, and FortiAnalyzer.
• Intermediate experience in server and application monitoring/troubleshooting.
• Basic knowledge of Windows Server (2012/2016/2019) administration.
• Understanding of cloud infrastructure concepts, especially Azure.
• Fluency in English (spoken and written).
• Expertise with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Comfortable working in a global support model with remote/distance communication tools.

Preferred Qualifications:

• ITIL Foundation V4 certification (preferred but not mandatory).
• MCP or relevant certifications in Windows Server or Azure Administration (optional but advantageous).
• Technical aptitude to learn and adapt to new tools, systems, and troubleshooting methods.