Job
Description
As a Moderator Specialist at XO Bestie, you will play a crucial role in upholding our community standards and ensuring high content quality. Your responsibilities will include reviewing and approving user-submitted content while monitoring user activity to maintain platform guidelines. Here's what you can expect in this role: **Role Overview:** You will be responsible for reviewing and approving/rejecting user-submitted listings, images, bios, and comments based on platform guidelines. Additionally, you will monitor user activity for spam, scams, inappropriate content, or policy violations. Your role will involve flagging and escalating high-risk or repeat violations to leadership or technical teams and collaborating with the customer support team to resolve user-reported issues. You will also contribute to refining and updating moderation policies and workflows to enhance platform safety and user experience. **Key Responsibilities:** - Review and approve or reject user-submitted listings, images, bios, and comments based on platform guidelines - Monitor user activity for spam, scams, inappropriate content, or policy violations - Flag and escalate high-risk or repeat violations to leadership or technical teams - Collaborate with the customer support team to resolve user-reported issues - Help refine and update moderation policies and workflows as the platform evolves - Track moderation trends and provide feedback to improve platform safety and user experience **Qualifications Required:** - 0-2 years of experience in content moderation, trust & safety, or community management - Preferred degree in Marketing, Communications, Psychology, Arts, or Technology - Strong attention to details and ability to make fair, consistent decisions - Familiarity with digital marketplaces, creator platforms, or e-commerce environments - Excellent written communication skills - Comfortable using moderation tools, CMS platforms, and basic analytics dashboards - Knowledge of American English and slangs - Empathy, discretion, and a strong sense of digital responsibility In addition to the job description, XO Bestie is a vibrant social marketplace that connects customers, service providers, businesses, and creators in the fashion and beauty space. The company empowers users to discover curated brands and services while helping entrepreneurs scale with the right tools, visibility, and support. Join us to be part of a startup and fast-growing platform with a mission to empower small businesses and creators. Experience a friendly culture, shape support systems, work directly with the founders and core team, and grow with a platform that values creativity, community, and authenticity.,
