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Axis Consultants
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MNC Hiring Technical Support Professionals(SCIM)

MNC Hiring Technical Support Professionals(SCIM)

Axis Consultants

1 - 5 years

|

3 - 6 Lacs

gurgaon haryana india

Posted:7 hours ago| Platform: Foundit logo

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Skills Required

technical troubleshooting cybersecurity fundamentals

Work Mode

On-site

Job Type

Full Time

Job Description

Roles & Responsibilities

Provide advanced technical support to customers across voice channels.
Troubleshoot issues related to SCIM provisioning, identity management, and user lifecycle processes.
Support Microsoft 365 services, Cloud App Security, and Azure-based environments.
Diagnose and resolve complex technical issues while ensuring high customer satisfaction.
Document customer interactions, solutions provided, and escalate unresolved issues to higher teams.
Work collaboratively with internal technical teams to ensure timely problem resolution.
Adhere to performance metrics, shift schedules, and support SLAs.

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