Posted:17 hours ago|
Platform:
On-site
Full Time
Position : MIS Executive
Location : Bengaluru
JOB ROLE :
We are seeking an experienced MIS Manager to lead our Management Information System (MIS) team in a BPO setting. The ideal candidate will have a strong background in data analysis, reporting, and team management.
Key Responsibilities:
- Manage MIS team and ensure timely delivery of reports and dashboards
- Analyze data to identify trends, opportunities, and challenges- Develop and maintain complex reports, dashboards, and data visualizations- Collaborate with operations, sales, and finance teams to understand business requirements- Implement process improvements and automate reporting where possible- Ensure data accuracy, integrity, and security- Manage stakeholder expectations and provide insights-driven recommendations
Required Skills:
- 3-5 years of experience in MIS / Reporting / Analytics in a BPO setting
- Strong data analysis and reporting skills (SQL, Excel, Power BI, Tableau)- Experience with BPO metrics (e.g., FTE, productivity, quality)- Team management and leadership skills- Excellent communication and stakeholder management skills- Graduate degree in Business Administration, Statistics, or related field
Preferred Skills:
- Experience with workforce management (WFM) and quality monitoring tools
- Knowledge of BPO industry trends and best practices- Certification in MIS / Analytics (e.g., SAP, Oracle)
Job Types: Full-time, Fresher
Pay: ₹20,000.00 - ₹28,000.00 per month
Benefits:
Work Location: In person
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