Posted:16 hours ago|
Platform:
Work from Office
Full Time
• Good Data analytical skills and Hands on knowledge about Dialer operations (Calling List, Agent Group, Filter modification, Campaign Creation Place mapping etc.) • Should be also able to Analysis Weekly and Monthly tracker and discuss about the performance Improvement/Process Improvement. • Daily analysis on Agent Activity(Ready, Wrap, Idle, Break, call counts, login etc..) and discuss with OPS managers for the better results. • Bi hourly update with Ops team Leads for the better results for the day. • Campaign run on Time as per the Strategy. • Updating entire MIS of collections. • Preparation of related MIS reports. • Coordinating with different collection managers
HDB Financial Services
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