Microsoft Office/Exchange Admin (6 To 7 years) : ITC Infotech @ Mumbai

Dear Candidate,

Lead - O365 Engineer

Position :

Experience :

Location :

CTC :

Job Summary:

We are seeking an experienced and technically skilled L3 O365 Engineer to lead escalated support, advanced troubleshooting, and architectural enhancement for Microsoft 365 services. The candidate will function as a subject-matter expert across Exchange Online, OneDrive, SharePoint Online, and Microsoft Teams driving stability, performance, and user experience in a secure cloud-first environment.

Key Responsibilities:

Own the resolution of high-complexity incidents across Exchange, SharePoint, Teams, and OneDrive

Design, implement, and optimize configurations and policies in Microsoft 365 Admin Center, Exchange Admin Console, and Security & Compliance Center

Manage user provisioning, mailbox migrations, retention policies, and mail flow rules

Administer SharePoint Online architecture: sites, libraries, metadata, and access controls

Oversee OneDrive performance, data recovery, quota management, and cross-platform sync

Troubleshoot Teams collaboration issues, meeting integrations, governance policies, and guest access scenarios

Collaborate with stakeholders on M365 roadmap planning, licensing strategy, and cost optimization

Develop automation scripts (PowerShell) for reporting, user management, and policy enforcement

Work closely with InfoSec and IAM teams to ensure compliance, data protection, and security posture

Mentor L1/L2 engineers through technical trainings and onboarding resources

Author and maintain technical documentation, SOPs, KB articles, and RCA reports

Required Skills:

Advanced technical knowledge of Microsoft 365 ecosystem

Proficiency in PowerShell scripting for M365 automation and diagnostics

Deep understanding of hybrid environments, federation, and identity models

Solid troubleshooting capabilities across cloud and endpoint integration

Strong interpersonal and cross-team communication skills

Ability to work independently on strategic technical initiatives

Notice Period :

arctic.naha@itcinfotech.com