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Microsoft Copilot AI Support - A Con

Microsoft Copilot AI Support - A Con

Sampoorna Consultants

3 - 8 years

5 - 9 Lacs

bengaluru

Posted:None| Platform:

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Skills Required

computer science automation corporate governance agile microsoft troubleshooting information technology technical support financial services software services

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

2 - 4 Years

Microsoft Copilot AI Support - BLR / GGN - A Con

BE-Comp/IT, BE-Other, BTech-Comp/IT, BTech-Other, MBA, MCA

IT-Software/Software Services

IT Software - Other

Responsibilities:
Provide expert technical support to users in utilizing and/or implementing Copilot Studio agents. Diagnose and resolve complex issues related to AI-powered chatbots, automation workflows, and applications. Manage support tickets, prioritize incidents, and document solutions in the knowledge base. Collaborate with business teams to understand their needs and propose improvements. Assist in the configuration and maintenance of chatbot solutions in Copilot Studio. Train end-users on Copilot Studio usage and promote their adoption. Ensure compliance with security standards and best practices in implementations. Document solutions, procedures, and best practices to enhance user self-sufficiency. Requirements: Bachelor s degree in computer science, Information Technology, or a related field. 3+ years of experience in technical support and use of Copilot Studio, Power Apps, and Power Automate. Good knowledge of Copilot Studio agents, Power Apps, and Power Automate. Proven experience in troubleshooting technical issues and providing user support. Ability to communicate technical solutions clearly and effectively to users of different levels. Experience integrating Copilot Studio Agents, Power Apps, and Power Automate with other tools and systems. Knowledge of agile methodologies and support ticket management. Excellent communication skills and customer service orientation.

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Microsoft Copilot AI Support - A Con