Posted:7 months ago
- Handle and resolve HR queries in French and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
- Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
- Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
- Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon.
- Actively seeks employee feedback to improve levels of service.
- Being able to work on rotational shifts 24/7 in both weekends and weekdays, including bank holidays.
Home Office Requirements:
- A quiet and private place to work where you will not be disturbed.
- Internet connection from a reliable provider with a speed of at least of 20 mbps download and 5 mbps upload as of Day 1 of your employment.
- Relevant work experience in administration, customer service/ call center or HR environment.
- Very good proficiency in additional European languages
- Ability to work in international teams where team members are in different locations and belong to different cultures
- Ability to work with confidential information
- Flexibility to work in a fast-paced environment
- Good interpersonal, communication, time management, and problem-solving skills
Remote
Full Time
Amazon
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