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Messaging Services Specialist Advisor - MS Teams

Messaging Services Specialist Advisor - MS Teams

NTT DATA

3 - 7 years

0 Lacs

noida uttar pradesh

Posted:3 days ago| Platform: Shine logo

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Skills Required

enterprise vault ip telephony ms teams direct routing zoom telephony server networking principles

Work Mode

On-site

Job Type

Full Time

Job Description

As a Messaging Services Specialist Advisor - MS Teams at NTT DATA in Bangalore, Karnataka (IN-KA), India, you will be responsible for managing various technologies including MS Teams, Direct routing, Enterprise vault, Zoom Telephony, and DID services. Your key responsibilities will include: - Strong SME knowledge of MS Teams, Direct routing, Enterprise vault, Zoom Telephony, and DID services management - Configuration and management of Direct Routing in Microsoft Teams - Managing teams, channels, and audio conferencing users in Microsoft Teams - Intermediate knowledge of IP Telephony and Server & Networking principles - Performing maintenance on existing operating systems and implementing secure infrastructures - Acting as a resource for system escalation issues and documenting platform standards and processes - Gathering business requirements for system design and validating recommended solutions - Coordinating software/hardware installation and maintenance on the network - Performing root cause analysis on failed components and providing ongoing information to leadership and customers - Adhering to company-specific systems engineering standards - Handling acquisitions" messaging environment under NTT Data Services and executive support escalations - Participating in RCA for high severity issues, CRQ Deployments during weekends and holidays, and on-call support during weekends - Providing technical documentation and training to L1 and Service desk About NTT DATA: NTT DATA is a $30 billion global innovator of business and technology services, serving 75% of the Fortune Global 100. With diverse experts in more than 50 countries and a robust partner ecosystem, our services include consulting, data and artificial intelligence, industry solutions, application development, infrastructure management, and digital and AI infrastructure. As part of the NTT Group, we invest over $3.6 billion annually in R&D to help organizations move confidently into the digital future. Visit us at us.nttdata.com.,

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Messaging Services Specialist Advisor - MS Teams