About us:
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.Process Automation: Identify manual processes that can be automated; collaborate with tech teams to design and implement automation solutions.

Operational Oversight: Monitor daily workflows, allocate tasks, and resolve bottlenecks to maintain seamless operations
Data Management: Oversee the maintenance of operational databases, reports, and documentation; ensure accuracy and timely updates
Cross-Functional Coordination: Work closely with sales, customer support, logistics, finance, and compliance teams to ensure smooth execution of deliverables
Performance Monitoring: Track KPIs, prepare performance dashboards, and present improvement plans to senior management
Issue Escalation: Act as the point of escalation for operational delays, errors, or client/vendor concerns
Compliance & SOP Adherence: Ensure all processes follow internal SOPs and regulatory guidelines (including KYC requirements, if applicable)
Continuous Improvement: Analyze operational trends, identify improvement areas, and implement efficiency-driven solutions

Key Skills & Competencies:

Proven experience in team handling and operations management
Strong understanding of automation tools and process optimization techniques
Excellent communication, coordination, and stakeholder management skills
Advanced Excel/Google Sheets skills (formulas, pivot tables, lookups, dashboards)
Analytical mindset with the ability to interpret data and derive actionable insights
Strong organizational skills with attention to detail
Ability to work under pressure in a fast-paced environment
Familiarity with KYC guidelines and operational compliance frameworks preferred

Pre Requisites:

Minimum 1-2 years of work experience in similar roles
Bachelor / MBA relevant degree

Compensation: If you are the right fit, we believe in creating wealth for you with enviable 500 Mn+ registered users, 21 Mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants and we are committed to it. India's largest digital lending story is brewing here
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Merchant Operations Associate