Member Relations & Communication Specialist

Job Title

Job Summary

Key Responsibilities

Social Media & Digital Engagement

• Drive social media engagement related to admissions, events, and outreach initiatives.
• Collaborate with the design/content teams to create engaging posts, videos, and updates.
• Promote events, summits, and member highlights via digital channels.
• Monitor campaign performance and suggest improvements.
  

Member Relations

• Manage relationships with existing members globally.
• Coordinate onboarding of new members including application support.
• Ensure regular communication through newsletters, updates, and personal outreach.
• Liaise with international stakeholders for summits, meetups, and forums.
• Represent us in networking events and collaborative platforms.
• Maintain and update the central member database and engagement tracker.
  

Skills & Qualifications

• 24 years of hands-on experience in social media management and member relations, preferably within hospitality or membership-driven brands.
• Strong written and verbal communication skills, with a flair for crafting on-brand social copy and member outreach messages.
• Proficiency in social media scheduling tools (Hootsuite, Buffer, Sprout Social) and basic graphic/video editing (Canva, Adobe Spark).
• Experience with CRM or membership platforms (Salesforce, HubSpot, Zoho) and email marketing tools (Mailchimp, Sendinblue).
• Data-driven mindset: ability to interpret social analytics (engagement rate, reach, member retention) and translate insights into actionable tactics.
  

Preferred

• Background in digital campaigns with on-site experiences.
• Knowledge of SEO best practices for social content and familiarity with paid social advertising (Facebook Ads, Instagram Promotions).
  

• Collaborative on-site work environment with peer mentoring and cross-functional exposure to events, marketing, and operations.
• Competitive compensation, performance bonuses, and membership perks for our premium hospitality services.
• Opportunities for professional development, industry conferences, and in-house training.