Job
Description
We re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work work that changes the world is what the tech industry was founded on. So, if youre ready to seize the endless opportunities and leave your mark, come join us. What You Will Be Doing Build a team of Engineers focused on building and optimizing backend systems and data models that drive proactive support for customers. Oversee the data-driven infrastructure that can automatically push out fixes and updates based on customer demand. Build infrastructure to drive automated detection of reliability events in the field . Collaborate across the entire engineering organization, including remote teams, to define and implement strategies that integrate customer data insights into proactive customer support and product enhancement. Evangelize innovation and drive a shift-left approach to enable faster issue detection and resolution through data analytics. Work closely with stakeholders from Product, Engineering, and Customer Support to define, refine, and execute on strategies for proactive support based on customer data. Measure, refine, and scale efforts to ensure infrastructure and data models enable fast, scalable resolutions and insights. Mentor and provide technical direction to your team, fostering a culture of continuous learning, innovation, and operational excellence. Maintain visibility into the teams progress by defining and refining engineering quality metrics that align with business goals and customer success. Work with cross-functional teams to identify gaps in current processes and proactively suggest improvements. Minimum Qualifications: Bachelor s degree in Computer Science, Engineering, related field, or equivalent practical experience. 10+ years of experience in software engineering with a focus on systems, storage, networking, reliability or data analytics. 5+ years of experience in a leadership or management role within software engineering. Proven experience leading teams through complex technical challenges. Excellent project management and organizational skills, with a keen ability to prioritize and adapt under pressure. Strong interpersonal communication skills, capable of interacting effectively with both technical and non-technical stakeholders.
