Posted:3 weeks ago|
Platform:
Work from Office
Full Time
Strong written communication, knowledge of insurance operations (claims, alterations, servicing), customer service, and compliance with UK industry regulations.
Handle written enquiries from policyholders and IFAs, process back-office insurance tasks, respond professionally to complaints, and contribute to team meetings and projects.
Work within defined procedures and service standards, collaborate in self-managed teams, and continuously suggest improvements while maintaining high quality and compliance.
Bachelors in Finance or related field, 2+ years in retirement fund operations, strong data entry and reconciliation skills, familiarity with ARF products and compliance standards.
Manage post-retirement ARF processes including new business input, income payments, surrenders, top-ups, and fund switches with a focus on accuracy, timeliness, and regulatory compliance.
Use internal systems to execute and monitor ARF transactions, collaborate with teams to ensure service quality, and maintain confidentiality while delivering high service standards.
Bachelors in Finance or related field, 2+ years in financial or insurance operations, strong Excel skills, and in-depth knowledge of savings and investment products.
Process savings and investment activities for new business, including data input, investment updates, special underwriting cases, conversions, and electronic data matching with a focus on accuracy and compliance.
Ensure accurate and timely financial data handling across systems, coordinate with underwriting teams for special cases, and maintain data integrity throughout onboarding and conversion workflows.
Strong written communication, knowledge of life and pension policy servicing, attention to detail, customer service, and compliance with UK insurance regulations.
Manage written enquiries, process back-office operations like claims and alterations, handle complaints, support customer satisfaction, and contribute to service development and team collaboration.
Operate within company systems and compliance frameworks, ensure service standards, participate in team initiatives and projects, and support continuous improvement in a self-managed team environment
Strong written communication, knowledge of life and pension policy servicing, attention to detail, customer service, and compliance with UK insurance regulations.
Manage written enquiries, process back-office operations like claims and alterations, handle complaints, support customer satisfaction, and contribute to service development and team collaboration.
Operate within company systems and compliance frameworks, ensure service standards, participate in team initiatives and projects, and support continuous improvement in a self-managed team environment .
15+ years of experience in insurance operations with deep domain expertise in Life & Pensions, strong knowledge of Irish regulatory requirements, multi-location team leadership, process and quality management, and experience with transformation and automation tools (e.g., dC.iKnow, dC.iGenie).
Lead end-to-end operations across Life & Pensions sub-processes such as PRSA, ARF, S&I, Claims, and Servicing. Drive delivery excellence through domain-specific Centers of Excellence (CoEs), ensure SOP and quality compliance, manage training and SME development, and support business transformation through automation and knowledge initiatives.
Oversee cross-functional teams to maintain process adherence and service levels, coordinate with Risk, Compliance, and Quality for 3LoD readiness, lead transitions including knowledge transfer and production ramp-up, and continuously identify and implement improvement opportunities to elevate operational efficiency and service delivery.
Bachelors in Business or Finance, 46 years in financial operations with 12 years in a supervisory role, strong understanding of ARF and investment products, and experience in team leadership.
Lead ARF Post-Retirement and New Business S&I teams, ensure timely and accurate transaction processing, manage escalations, drive performance, and maintain compliance with service standards.
Oversee daily workflows, coach team members, collaborate with QA and compliance, generate reports, and contribute to continuous improvement and strategic operational planning.
Bachelors in Finance or related field, 3+ years in quality assurance or financial operations, strong knowledge of ARF and investment products, and proficiency in Excel and audit tools.
Conduct audits across ARF and S&I transactions, ensure compliance with internal and regulatory standards, identify process gaps, and support quality improvement and training initiatives.
Monitor operational accuracy through detailed audits, collaborate with teams to resolve issues, maintain quality metrics, and contribute to system testing and ongoing process enhancements.
HCLTech
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Chennai, Tamil Nadu, India
Salary: Not disclosed
Chennai, Tamil Nadu, India
Salary: Not disclosed
0.5 - 3.0 Lacs P.A.
3.0 - 7.0 Lacs P.A.
Experience: Not specified
3.0 - 5.5 Lacs P.A.
Kochi, Mumbai (All Areas)
Experience: Not specified
2.25 - 2.5 Lacs P.A.
Gurugram
3.0 - 7.0 Lacs P.A.
6.0 - 12.0 Lacs P.A.
2.0 - 6.5 Lacs P.A.
Noida
5.0 - 12.0 Lacs P.A.