MEGA WALK-IN DRIVE For International NON-VOICE Process@ Sutherland

Sutherland is a global leader driving digital outcomes by combining advanced technologies with expertise in customer experience and business process transformation. By improving interactions and personalizing experiences, Sutherland helps clients build better customer relationships through its digital-first approach.

Are you a fast thinker with strong typing skills and a passion for solving problems? Are you curious, detail-oriented, and excited to support global B2B clients?

If this sounds like you, we want you on our team!

Sutherland is now hiring individuals who are passionate to start/ build their career in the BPO Industry.

Job Title:

In this role, you will get to:

• Be the primary point of contact for our Business-to-Business customers through email & Chat.
• Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
• Take full ownership of each interaction with proactive problem-solving and excellent customer service.
• Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
• Maintain customer records and call documentation in our systems with precision.
• Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
• Suggest process improvements and flag recurring customer issues through proper channel.

Our most successful candidates will have:

• Good verbal and written communication skills in English.
• Strong customer service mindset with active email communication skills.
• Ability to empathize with customers, manage time effectively, and work independently.
• Basic user-level knowledge of Windows operating systems.
• Familiarity with email etiquette and multi-channel communication (email,Chat).
• High school diploma or equivalent and above.
• Freshers are most-welcome!

Work setup:

• Location: Work from Office | [Sutherland A1 block, Shriram Gateway Parks, Perungalathur, Chennai-63]
• Shift: Rotational night shifts
• 5 days of work,2 day-rotational off

We will give you:

• A fast-paced, global work environment where your voice matters.
• Skills for life: problem-solving, professionalism, adaptability, and communication.
• A team that feels like family and celebrates every winbig or small.
• A platform to grow quickly within a global MNC with learning and development opportunities.
• Recognition and rewards as you shape your career journey.

Vagesh-Non Voice

Disclaimer

Sutherland never asks for payments or favours for job opportunities.

If you receive any suspicious request, please report it to:

TAHelpdesk@Sutherlandglobal.com