Mega walk in drive For Customer Grievance Officer- Mumbai

Job Role:

Roles and Responsibilities

1. Respond to customer complaints: Address customer grievances in a timely and professional manner.

2. Resolve issues: Work with customers to resolve issues and provide solutions.

3. Communicate effectively: Listen to customers, empathize with their concerns, and communicate resolutions clearly.

4. Document interactions: Record customer interactions and resolutions accurately.

5. Escalate complex issues: Identify and escalate complex issues to relevant teams or management.

6. Analyze feedback: Identify root causes of customer grievances and suggest improvements.

7. Maintain customer relationships: Build trust and maintain positive relationships with customers.

Desired Candidate Profile

1. Excellent communication skills: Verbal and written.

2. Empathy and patience: Ability to handle stressful situations.

3. Problem-solving skills: Ability to analyze and resolve complex issues.

4. Attention to detail: Accurate documentation and record-keeping.

5. Product/service knowledge: Familiarity with products or services.

Goals and Objectives:

1. High customer satisfaction: Resolve customer grievances efficiently.

2. Reduce complaints: Identify and address root causes.

3. Improve processes: Suggest improvements based on customer feedback.

All interested candidates must come for an interview on Dec 01, 2025 to Dec 06, 2025 at below mentioned address or share your updated resume at

Interview Venue:

HDB Financial Services Ltd.
2nd Floor, Wilson House,(DJ House) Old Nagardas Road,Near Pinky Theatre & Amboli Subway, Old Nagardas Road, Andheri (E), Mumbai-400069.

Interview Date: Dec 01, 2025 to Dec 06, 2025

Interview Time: 11:00 AM to 04:00 PM

Job Location: Lower Parel , Mumbai

Contact Person:

Contact Number:

Candidates must carry below set of documents while coming for an interview-

Updated Resume

Post- Graduation provisional certificate and all two years mark-sheet (If Applicable)