Mega Drive - Chat Process

Hiring Alert: Email Process Associate

IGT Solutions

Key Details

• Position:

  Email Process Associate (Non-Voice)

• Company:

  IGT Solutions

• Location:

  Gurgaon

• Mega Drive Dates:

  September 21st and 22nd, 2025

• Timings:

  10:00 AM to 5:00 PM

As an Email Process Associate, you'll be responsible for handling a high volume of customer inquiries, complaints, and requests via email. You'll ensure timely and accurate responses, maintaining a high standard of quality and professionalism. Your primary goal will be to resolve customer issues effectively and contribute to overall customer satisfaction.

Responsibilities:

• Responding to customer emails and addressing their queries efficiently.
• Resolving customer complaints and providing appropriate solutions.
• Maintaining detailed records of customer interactions and transactions.
• Adhering to company policies and processes to ensure quality and compliance.
• Collaborating with other teams to resolve complex issues.
• Achieving individual and team targets for response time and resolution rates.

Candidate Requirements

• Education:

  Graduation is

  mandatory

  .

• Experience:

  A minimum of

  6 months of experience in a BPO/Call Center environment

  is required.

• Skills:

• Excellent written communication skills in English.
• Strong attention to detail and ability to work accurately.
• Good problem-solving and analytical skills.
• Proficiency in using a computer and navigating various software applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Must be flexible to work in rotational shifts.

How to Apply:

Interested candidates can walk in directly for the interview on September 21st and 22nd, 2025, at our Gurgaon office. Please bring a copy of your updated resume, a valid government ID, and a recent photograph.

Don't miss this opportunity to join a leading BPO company!

Phone Number - +91 95608 48190