Medical Receptionist

0 years

0 - 1 Lacs

Posted:3 days ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

The Receptionist will be the first point of contact for patients and visitors. This role requires excellent communication skills, a friendly attitude, and strong organizational abilities to ensure smooth front-office operations and a pleasant patient experience.

Key Responsibilities:

  • Greet and welcome patients, visitors, and guests in a professional and courteous manner.
  • Manage incoming phone calls, respond to inquiries, and transfer calls to the appropriate department.
  • Schedule, confirm, and update patient appointments using the hospital/clinic management system.
  • Guide patients through registration, billing, and consultation processes.
  • Maintain patient records and ensure confidentiality of all information.
  • Handle billing, payment collection, and provide receipts.
  • Coordinate with doctors, nurses, and diagnostic staff for smooth patient flow.
  • Keep the reception area clean, organized, and presentable.
  • Assist in administrative tasks such as filing, data entry, and handling correspondence.
  • Address patient concerns politely and escalate issues to the management if necessary.

Required Skills & Qualifications:

  • Minimum Qualification: Graduate / Diploma (preferably in healthcare or hospitality).
  • Proven experience as a receptionist, front office executive, or customer service role.
  • Strong communication skills in English, Hindi, and Odia (preferred).
  • Proficiency in MS Office and hospital/clinic management software.
  • Excellent interpersonal and multitasking abilities.
  • Patient-friendly, empathetic, and professional demeanor.

Job Types: Full-time, Permanent

Pay: ₹8,169.70 - ₹15,000.00 per month

Work Location: In person

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