The Receptionist will be the first point of contact for patients and visitors. This role requires excellent communication skills, a friendly attitude, and strong organizational abilities to ensure smooth front-office operations and a pleasant patient experience.

Key Responsibilities:

Greet and welcome patients, visitors, and guests in a professional and courteous manner.
Manage incoming phone calls, respond to inquiries, and transfer calls to the appropriate department.
Schedule, confirm, and update patient appointments using the hospital/clinic management system.
Guide patients through registration, billing, and consultation processes.
Maintain patient records and ensure confidentiality of all information.
Handle billing, payment collection, and provide receipts.
Coordinate with doctors, nurses, and diagnostic staff for smooth patient flow.
Keep the reception area clean, organized, and presentable.
Assist in administrative tasks such as filing, data entry, and handling correspondence.
Address patient concerns politely and escalate issues to the management if necessary.

Required Skills & Qualifications:

Minimum Qualification: Graduate / Diploma (preferably in healthcare or hospitality).
Proven experience as a receptionist, front office executive, or customer service role.
Strong communication skills in English, Hindi, and Odia (preferred).
Proficiency in MS Office and hospital/clinic management software.
Excellent interpersonal and multitasking abilities.
Patient-friendly, empathetic, and professional demeanor.

Job Types: Full-time, Permanent

Pay: ₹8,169.70 - ₹15,000.00 per month

Work Location: In person

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