Medical Information Associate

Primevigilance

0 - 2 years

2 - 4 Lacs

pune

Posted:8 hours ago| Platform:

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Skills Required

product quality information associate french nursing pharmacy pharma healthcare customer service pharmacovigilance management

Work Mode

Work from Office

Job Type

Full Time

Job Description

PrimeVigilance is looking for a Medical Information Associate to be responsible for supporting the Medical Information team in handling initial adverse event and medical information inquiries in English and French.

Responsibilities

To provide approved responses to medical enquiries (healthcare professionals, patients, pharmaceutical clients) including call handling
To accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes
To ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely
To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service
Providing management with regular updates regarding project status and metrics concerning enquiries
Assisting in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participating in PV inspections or audits;

Life science / bio medical background healthcare related degree (chemistry, biology, biotechnology, pharmacy, nursing)
Customer service or call centre experience preferred
Comfortable receiving enquires by phone

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