Medical Administrator

Key Responsibilities:

1. Operational Management:

• Monitor daily functioning of patient care services in Dialysis, ICU, General/Speciality Wards, Physiotherapy, Oncology, Dietician, and Pharmacy.
• Ensure timely and effective patient services by coordinating with nursing, medical, and paramedical teams.
• Conduct regular rounds across departments to ensure cleanliness, service delivery, and adherence to protocols.
• Address patient or family concerns proactively and escalate unresolved issues appropriately.

2. Interdepartmental Coordination:

• Act as a liaison between departments to resolve interdepartmental issues affecting patient care.
• Ensure seamless communication between clinical staff and support services (e.g., diagnostics, pharmacy, dietary).
• Coordinate with Pharmacy to monitor availability of critical drugs and patient medication requirements.

3. Patient Care Supervision:

• Oversee the activities and effectiveness of the Patient Care Coordinators (PCCs) on all shifts.
• Ensure PCCs are timely addressing patient admission, discharge, billing, and assistance needs.
• Conduct regular meetings and training with PCCs to improve patient interaction and process compliance.

4. Reporting & Documentation:

• Maintain logs of daily departmental rounds, escalations, and action taken.
• Prepare and submit daily/weekly reports on patient service metrics and departmental issues.
• Monitor departmental checklists, audit compliance, and suggest improvements where needed.

5. Quality and Compliance:

• Ensure all departments follow hospital policies, infection control protocols, and patient safety guidelines.
• Identify process gaps and support quality improvement initiatives.
• Support NABH documentation and audit readiness in all assigned departments.

Ensure efficient functioning and coordination of daily operations in:

• OT & Eye OT
• CSSD
• Cath Lab
• Dressing Rooms
• Radiology and Imaging
• OPD
• Pathology and Laboratory Units