MDM+Intune Operations Support team

Job Description

MDM & Intune Operations Support Specialist 5- 8 Years Experience Prefer: Immediate to 30 days joiners Role Summary: We are looking for a proactive and technically skilled Intune Operational Support Analyst to join our Modern Device Management team. This role supports the operational delivery and continuous improvement of our endpoint management services, with a focus on Microsoft Intune, Autopilot, and related technologies. You will work closely with subject matter experts in Windows, Office, and client infrastructure to ensure seamless device lifecycle management and support. Key Responsibilities: Provide day-to-day operational support for Microsoft Intune , Autopilot , and Windows Defender Application Control (WDAC) . Assist in the deployment and configuration of Windows 10/11 devices using connected configuration and modern provisioning techniques. Support the implementation and maintenance of security policies , compliance baselines , and application deployments via Intune. Collaborate with the team on technical scripting , feature rollouts , and channel management for Windows and Office. Participate in testing and deployment of Windows OS changes, including upgrades and patching. Troubleshoot and resolve third-line support issues related to client devices, infrastructure, and platform changes. Contribute to the resolution of end-of-service-life (EOSL) concerns and ensure platform readiness. Maintain accurate documentation of configurations, processes, and operational procedures. Support the delivery of technical projects and continuous service improvements . Required Skills & Experience: 5+ years of experience in IT operations or endpoint management. Hands-on experience with Microsoft Intune , Autopilot , and Azure AD . Strong understanding of Windows 10/11 , Office 365 , and modern device management practices. Familiarity with PowerShell scripting for automation and troubleshooting. Experience with security tools such as WDAC and Thycotic (or other privileged access management tools). Excellent problem-solving skills and attention to detail. Strong communication and documentation abilities. Desirable Qualifications: Microsoft certifications (e.g., MD-102 , MS-102 , AZ-104 ). Experience with Windows feature updates , channel management , and connected configuration . Knowledge of ITIL practices and service management tools.