MDM+Intune Operations Support team

MDM & Intune Operations Support Specialist

5- 8 Years Experience

Prefer: Immediate to 30 days joiners

Role Summary:

Intune Operational Support Analyst

Key Responsibilities:

• Provide day-to-day operational support for

  Microsoft Intune

  ,

  Autopilot

  , and

  Windows Defender Application Control (WDAC)

  .
• Assist in the deployment and configuration of Windows 10/11 devices using

  connected configuration

  and

  modern provisioning

  techniques.
• Support the implementation and maintenance of

  security policies

  ,

  compliance baselines

  , and

  application deployments

  via Intune.
• Collaborate with the team on

  technical scripting

  ,

  feature rollouts

  , and

  channel management

  for Windows and Office.
• Participate in

  testing and deployment

  of Windows OS changes, including upgrades and patching.
• Troubleshoot and resolve third-line support issues related to client devices, infrastructure, and platform changes.
• Contribute to the resolution of

  end-of-service-life (EOSL)

  concerns and ensure platform readiness.
• Maintain accurate documentation of configurations, processes, and operational procedures.
• Support the delivery of

  technical projects

  and

  continuous service improvements

  .

Required Skills & Experience:

• 5+ years of experience in IT operations or endpoint management.
• Hands-on experience with

  Microsoft Intune

  ,

  Autopilot

  , and

  Azure AD

  .
• Strong understanding of

  Windows 10/11

  ,

  Office 365

  , and

  modern device management

  practices.
• Familiarity with

  PowerShell scripting

  for automation and troubleshooting.
• Experience with

  security tools

  such as

  WDAC

  and

  Thycotic

  (or other privileged access management tools).
• Excellent problem-solving skills and attention to detail.
• Strong communication and documentation abilities.

Desirable Qualifications:

• Microsoft certifications (e.g.,

  MD-102

  ,

  MS-102

  ,

  AZ-104

  ).
• Experience with

  Windows feature updates

  ,

  channel management

  , and

  connected configuration

  .
• Knowledge of ITIL practices and service management tools.