Marketplace Executive

Job Overview

We are seeking a detail-oriented Marketplace Fulfilment Executive to manage end-to-end order processing, inventory coordination, and shipment tracking across e-commerce marketplaces (Amazon, Flipkart, Nykaa,Myntra, etc.). The role involves ensuring accurate order fulfilment, timely dispatches, stock accuracy, and smooth coordination with warehouse and logistics teams.

Key Responsibilities

? Order Processing: Manage and process customer orders from multiple marketplaces through seller panels and ERP tools.

? Inventory Management: Track stock levels, update inventory on marketplaces, and prevent out-of-stock or overselling situations.

? Dispatch & Logistics: Coordinate with warehouse/logistics teams for timely order picking, packing, labeling, and shipment dispatch.

? Marketplace Coordination: Handle fulfilment-related queries with Amazon, Flipkart, and other marketplace support teams.

? Reporting: Maintain daily MIS reports on orders, shipments, pending deliveries, and cancellations.

? SLA Compliance: Ensure all orders are processed and shipped within defined timelines to maintain account health and customer satisfaction.

? Issue Resolution: Manage escalations related to delays, damages, returns, and customer complaints in coordination with relevant teams.

Requirements

? Any graduate degree

? Language proficiency: English and Hindi

? Minimum 2 years of hands-on experience in e-commerce order fulfilment, warehouse operations, or marketplace handling

? Proficiency in seller panels (Amazon Seller Central, Flipkart Seller Hub, etc.) and ERP/WMS tools.

? Strong knowledge of logistics operations, courier integrations, and return management.

? Proficiency in MS Excel / Google Sheets for daily reporting.

? Excellent organizational and time-management skills.

? Ability to work in a fast-paced environment with strong attention to detail.

Preferred Skills

? Experience with fulfillment tools (Easyecom or Unicommerce)

? Knowledge of shipping label generation and EDI/API integrations.

? Understanding of marketplace SLA penalties and compliance requirements