Marketing Manager

VOYA INDIA Overview

VOYA INDIA is a joint venture between U.S. financial services company Voya Financial and SLK, a software services company. We are a dynamic technology & business process transformation company that provides world-class technology & business process management services, with an emphasis on quality, speed & optimization driven through automation. VOYA INDIA leverages the expertise of both firms to deliver innovative solutions to Voya's Retirement, Employee Benefits and Investment Management businesses.

More information is available at : - www.voyaindia.com

Role Summary:

Operations Manager

Key Responsibilities:

Creative Team Leadership

• Manage and mentor a team of graphic designers, visual designers, motion graphics artists, video editors, HTML developers, and production artists.
• Oversee resource allocation, workload balancing, and performance development.
• Foster a collaborative and high-performance team culture.

Project & Stakeholder Management

• Act as the primary liaison between India and US teams for design asset execution.
• Manage timelines, budgets, and stakeholder expectations across business lines
• Lead weekly/daily syncs to ensure alignment and resolve blockers.

Project Oversight, Process Optimization & Workflow Management

• Oversee the execution of creative projects, ensuring timely delivery, adherence to specifications, and alignment with brand and quality standards.
• Design, implement, and maintain scalable processes and operational systems that improve team productivity and output consistency. Audit existing processes and identify areas of inefficiency or bottlenecks.
• Partner with project requesters, creative leads, and stakeholders to scope, prioritize, and assign work effectively.
• Establish checkpoints and feedback loops to maintain high quality without sacrificing speed.

Issue Resolution & Reporting

• Report on key performance metrics such as turnaround times, quality benchmarks, and resource utilization to identify trends and inform decision making.
• Proactively identify and resolve operational roadblocks or conflicts impacting project flow or quality, while ensuring we are maintaining SLAs for various content types (e.g., newsletters, social media posts, videos, brochures)
• Serve as the escalation point for workflow-related issues, ensuring resolution with minimal disruption.

Communication & Coordination

• Act as a liaison between the creative team and marketing operations departments to ensure alignment and clarity on project requirements and timelines.
• Facilitate regular status updates, post-mortems, and operational meetings to improve team collaboration and performance.

Quality Assurance

• Work closely with creative and operations team to ensure all deliverables meet internal and external standards.
• Establish checkpoints and feedback loops to maintain high quality without sacrificing speed.
• Review and approve final artifacts as needed for brand compliance and quality

Qualifications & Skills:

• 1015 years of experience in brand, marketing operations, or creative project management.
• Proven experience managing cross-functional creative teams and vendors, and collaborating with marketing teams
• Strong understanding of brand strategy, campaign execution, and creative production.
• Excellent communication and stakeholder management skills.

• Effectively manage, and motivate creative talent

  by setting clear performance expectations, providing regular feedback, and fostering a high-performing, collaborative team culture that supports both individual growth and team success.
• Experience working with global teams and navigating time zone differences.
• Familiarity with creative tools, production process (design, video, copywriting, etc.) and production platforms (Adobe Creative Suite, Figma, After Effects, HTML/CSS, etc.).
• Proven success optimizing workflows and leading process improvements in a fast-paced, high-output setting.
• Strong knowledge of project management methodologies and tools (e.g., Asana, Wrike, Monday.com, Trello).
• Excellent organizational and time management skills; ability to manage multiple priorities under pressure.
• Detail-oriented, solutions-focused, and comfortable navigating ambiguity.
• PMP or equivalent certification is a plus.

Preferred Attributes:

• Ability to thrive in a fast-paced, matrixed environment.
• Strong analytical and problem-solving skills.
• Passion for storytelling and visual communication.
• Experience in managing vendor relationships and external agencies.

What Success Looks Like:

• Creative projects consistently delivered on time and meet or exceed quality expectations.
• A noticeable improvement in workflow efficiency and team productivity.
• Faster issue resolution and fewer production bottlenecks, clearer communication across departments, and higher team satisfaction.
• Scalable systems in place that grow with the creative team's needs.