Marketing & E-Commerce Associate

As a Marketing & E-Commerce Associate at Qoalaby, you will be responsible for supporting various aspects of our marketing, e-commerce, and customer-facing operations. Your role will be crucial in assisting with E-Commerce Support, Email Marketing Support, Content Creation Support, and Customer Support. Key Responsibilities: - E-Commerce Support (Shopify): - Assist in uploading and updating product listings, images, descriptions, and stock levels. - Support in maintaining the store's design, navigation, and promotions. - Help troubleshoot simple issues and coordinate with tech partners if needed. - Email Marketing Support: - Assist in drafting email campaigns and setting them up in Klaviyo (or similar tools). - Support in segmenting audiences, scheduling campaigns, and tracking performance. - Work with the team to test and learn from different campaign ideas. - Content Creation Support: - Help brainstorm, draft, and edit content for social media, blogs, and newsletters. - Support photo and video shoots (styling, coordination, behind-the-scenes content). - Use tools like Canva to create simple graphics and visuals. - Customer Support: - Respond to customer queries via email, chat, or social media in a friendly, professional manner. - Help track orders, returns, and issues using our systems. - Collect feedback from customers and share insights with the team to improve experience. Qualifications Required: - 2-5 years of experience in marketing, e-commerce, or related fields (internships count). - Familiarity with Shopify, Canva, or email marketing tools (bonus if you know Klaviyo). - Strong written and verbal communication skills. - A creative mindset with attention to detail. - Proactive, curious, and eager to learn by doing.,