Market Research - Team Lead

Company Overview:

NetCom Learning is a premier provider of IT and business skills training, serving individuals and organizations worldwide. We offer a comprehensive range of training solutions tailored to meet the evolving needs of professionals and businesses in todays rapidly changing technology landscape.

Location:

Experience:

Employment Type:

Key Responsibilities:

1. Leadership Team Management:

• Lead and mentor a team of Campaign Development Representatives (CDRs) to achieve campaign goals and maintain high performance.
• Conduct regular performance evaluations and provide coaching to enhance productivity and skill development.
• Drive team accountability and ensure adherence to established workflows.

2. Campaign Oversight:

• Supervise call campaigns for Inside Sales and ABM teams, ensuring a

  15-20% contact rate

  on each campaign.
• Oversee daily campaign progress through dashboards and share detailed audit reports with stakeholders via Teams and email.

3. Data Management Quality Assurance:

• Strategize and execute database clean-ups to improve data quality and match rates.
• Identify and resolve data discrepancies, suggesting external research when required.
• Perform audits on transaction records, ensuring data accuracy against raw files and online sources.
• Review and validate Quality Control (QC) reports for completeness.
• Create and maintain up-to-date processing and quality control manuals for the team.

4. Process Improvement Collaboration:

• Collaborate with managers to implement new technical projects and ensure smooth delivery of outgoing data.
• Monitor incoming data accuracy and updates in internal systems like

  WIRED

  .
• Support ongoing process improvement and data management initiatives within the Campaign Development department.

Required Qualifications:

• Bachelors degree (Graduate).
• 3-4 years of experience in

  data management

  ,

  process management

  , and

  stakeholder management

  .
• Proven experience in a

  leadership role

  , preferably managing campaign development or Inside Sales teams.
• Strong

  analytical

  and

  problem-solving

  skills with attention to detail.
• Excellent

  communication and interpersonal

  abilities.

• Account-Based Management (ABM)

  experience preferred.

• Project management

  experience is a plus.