Manager_AskHR Team Lead_Pune

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

About this Role

We are seeking a Team Lead for our AskHR function based in Pune, responsible for leading the AskHR team supporting India and Vodacom Group. This role serves as the first point of contact for employees, delivering high-quality HR advice and ensuring timely resolution of policy and process-related queries. The individual will manage a team of nine direct reports and ensure service level agreements (SLAs) are met, while continuously improving processes and enhancing employee experience.

What you will do

• Total experience - 7+ yrs
• Work Location - Pune (hybrid)
• Shift - 11:30 to 8:30 PM
• Lead the AskHR team to resolve employee queries via email, web chat, and online tickets.
• Ensure SLA adherence and maintain high standards of service delivery.
• Collaborate with HR Centres of Expertise to stay updated on policy changes.
• Drive continuous process improvement and enhance service quality.
• Communicate clearly and effectively with stakeholders across functions.
• Apply sound judgement to resolve HR queries within defined KPIs and service levels.

Who you are

• A graduate with excellent verbal and written communication skills.
• Experienced in team management and stakeholder engagement.
• Skilled in KPI tracking and performance delivery.
• Familiar with AI techniques for query management.
• Detail-oriented with strong problem-solving and interpersonal abilities.

Not a perfect fit

Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to lead a high-impact HR service team.
• Exposure to global HR operations and cross-functional collaboration.
• A role that directly influences employee experience and service quality.
• Platform to drive process innovation and continuous improvement.

What skills you will learn

• Advanced stakeholder management and team leadership.
• Application of AI in HR query resolution.
• SLA and KPI management in a shared services environment.
• HR policy interpretation and employee engagement strategies.