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Manager - WFM - RTA

0 years

0 Lacs

pune maharashtra india

Posted:1 month ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Assistant Manager/Manager (Work Force Manager), Real Time Analyst!

Responsibilities

  • Real-Time Monitoring:

  • Adjust Staffing in Real-Time:

  • Alert Management:

  • Performance Optimization:

  • Incident Escalation:

  • Agent Adherence Monitoring:

  • Collaboration with Operations:

  • Call Volume Management:

  • Reporting & Communication:

  • Continuous Improvement:

Qualifications we seek in you!

Minimum Qualifications / Skills

  • Education:

  • Technical Proficiency:

Preferred Qualifications/ Skills

  • Analytical Skills:

  • Attention to Detail:

  • Communication Skills:

  • Time Management:

  • Proactive & Quick Decision-Making:


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