Manager

Manager - HRSD Custom App Dev, Pune

We are seeking a highly skilled ServiceNow Custom App/HRSD senior developer to join our team.

The ideal candidate will have a proven track record of delivering successful ServiceNow projects,

with a focus on Custom Applications and HRSD modules in ServiceNow. The candidate will be

responsible for leading the implementation and customization of ServiceNow solutions for custom

scoped applications, as well as providing technical guidance and support to junior team members.

Roles and responsibilities

• Requirement Analysis: Analyzing business requirements and translating them into

technical solutions within the ServiceNow platform.

• Platform Development: Developing and customizing ServiceNow applications, modules,

and components using various development techniques such as scripting (JavaScript,

GlideScript), UI Policies, UI Actions, Business Rules, and Workflows/Flows.

• Integration Development: Designing, developing, and maintaining integrations between

ServiceNow and other enterprise systems using REST, SOAP, MID Server, and other

integration methods.

• Customization and Configuration: Configuring and customizing ServiceNow modules

and applications to meet business needs, including custom UI design, form configuration,

and data model customization.

• ServiceNow Administration: Administering and maintaining ServiceNow instances,

including instance setup, configuration, user management, security controls, and

performance tuning.

• Platform Upgrades and Patching: Planning and executing ServiceNow platform

upgrades, applying patches, and ensuring compatibility with existing customizations and

integrations.

• Problem Resolution: Troubleshooting and resolving technical issues and incidents related

to ServiceNow platform functionality, configuration, and integration.

• Continuous Improvement: Staying updated with ServiceNow platform updates, new

features, and best practices to continuously improve development processes and

deliverables.

• Collaboration and Communication: Collaborating with stakeholders, including business

users, project managers, system administrators, and other developers, to gather

requirements, provide updates, and ensure alignment with business objectives.

• Mentorship and Leadership: Providing guidance and mentorship to junior developers,

sharing knowledge and best practices, and participating in knowledge-sharing activities

within the team and the broader organization.

The Team

The Group develops Custom products, applications and services for Deloitte professionals globally.

As a team we are here to delight customers by embracing design thinking, agility, innovation, and

a customer first focus. support.

Qualifications & Experience required

• 9+ years of experience with ServiceNow, including implementation, customization, and

administration.

2025 Deloitte LLP. Deloitte LLP is an equal opportunities employer.

• 5+ years of very strong experience in building/customizing ServiceNow flows and

integrations.

• Proven experience leading successful ServiceNow projects, with a focus on custom

applications / scoped applications (like HRSD).

• Strong technical skills in ServiceNow scripting languages (e.g. GlideRecord,

GlideSystem)

• Excellent communication skills and the ability to collaborate effectively with customers

and cross-functional teams.

• Experience with Agile development methodologies.

Certifications:

ServiceNow certifications in HRSD is must and any Scoped applications are strongly preferredRole & responsibilities

Preferred candidate profile

Perks and benefits